Posted:5 days ago|
Platform:
Work from Office
Full Time
Shift Timings: 24x5 Support (Weekend Off), Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)
Work Location and Address: Bangalore and HYD Work from Office (5 days/week) (for female employee cab will be provided if shift timings are between 8pm to 6am)
Face-to-Face for interview is MUST
Mandatory Skills
1. 13 years in international BPO
2. STS Order Management or OTC background
3. Verbal and written expertise in any one German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
4. Support experience in similar domains
5. Strong verbal and written communication
6. Multi-tasking, stakeholder engagement, and real-time problem-solving
Desirable Requirements
ACCOUNTABILITIES Provides pre-sales and/or post-sales operational support. Manages order fulfillment. Researches customer or order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow. Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management. May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities. RESPONSIBILITIES Actively participates in process improvement programs cross-functionally Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions Regularly exercises discretion and independent judgment on business matters
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lakshmiprasanna.r@twsol.com
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