Senior Analyst - Chatbot Developer

Job Description

What You’ll Do Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience. Participates in every stage of the project delivery lifecycle Take part in daily stand-up meetings and sprint planning sessions. Assist gathering requirements scope & disposition through process compliance and gap analysis Deliver functional specifications & configuration in-line with the agreed and approved design Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem Complete documentation and unit testing Provide integration testing support, and review of end-user training materials Support project cut-overs, go-lives and warranty support Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI Qualifications Bachelor's degree from an accredited institution Total 5-7 years of experience with Minimum 3 years’ relevant experience as chatbot developer Skills Mid-level of system expertise Skilled in working in both Agile and Waterfall delivery methods. Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies Familiar with the Salesforce Environment Above average written and verbal communication skills Self Starter Highly Curious and motivated to continue to learn new skills and technologies ]]> Show more Show less