5 - 8 years
20 - 25 Lacs
Posted:None|
Platform:
Work from Office
Full Time
Overview:
Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence. About the RoleAs Senior Analyst - Business Transformation and Revenue Operations, you are expected to:Develop a strong understanding of our business environmentEngage with key stakeholders (Sales, Product, Delivery, Compliance, Technology, Finance, etc) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processesComprehend current state processes via stakeholder conversations, process demos and thorough system understandingUse analytical frameworks and data-driven insights to identify improvements in current process, test hypothesis and roll-out optimized processDrive implementation with desired outcomes and behavioural changeDevelop appropriate documentation e.g. SOPs, process flows, user journey maps etcDevelop success KPIs and institutionalize through robust, high-quality data dashboardsMonitor KPIs and drive continuous efficiency improvements All about youStrong understanding of Revenue Operations, preferably in B2B services organizationsExperience in driving business transformation preferably for B2B services organizationsExperience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solvingExposure to project management, stakeholder management and excellent communication skillsExposure to any of these domains is preferred though not essential B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, contract automation), Compliance processes (e.g. KYC); Data visualization and reporting platforms (e.g. Tableau) etc5-8 years of relevant professional experience, with suitable educational qualifications
Mastercard
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