Senior Analyst

Gallagher Hiring Update !!

Registration Link- https://lnkd.in/dsEgjP6q

Role: Senior Analst

Work Experience

• Graduate with 3-5 years of experience in an Insurance domain
• Insurance certification – good to have
• Transition/onboarding of service - good to have
• SPOC - Single Point of Contact role for operations - good to have
• Onshore travel experience – good to have
• Valid U.S. Visa – good to have

1. Position Summary

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• Managing Customer support operations
• Ensure all client specific records are compliant with regulatory standards.
• Should work on high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.
• Must deliver great customer service standards to define, analyze, to resolve queries and escalations.
• They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

2. Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
• Responsible for end to end support of the policy lifecycle services
• Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch
• Be a US Health Insurance domain expert to conduct end to end renewal activities
• Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience
• Co-coordinating with internal operations team to get the renewal activities completed on time
• Handle queries effectively, aiming to minimize re-work at service center
• Ability to identify risks, issues and successfully navigate through to completion
• Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once

Interested candidates to share details on the registered link above

Rutuja_Walke@ajg.com
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Job Type: Full-time

Pay: Up to ₹900,000.00 per year