Senior Account Manager - Brand Growth

Key Responsibilities

• Brand Relationship Ownership
• Serve as the primary point of contact for assigned brands after onboarding.
• Build deep understanding of brand objectives, campaign KPIs, and performance expectations.
• Conduct regular check-ins and business reviews to align on goals.

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  Growth & Retention
• Identify opportunities to expand brand usage — more creators, new deliverables, additional campaigns, or targeting new markets/cities.
• Proactively address potential churn risks by providing timely solutions.
• Develop and execute growth strategies that align with brand needs and platform capabilities.

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  Problem-Solving & Solution Design
• Collaborate with internal teams to solve brand challenges (e.g., sourcing new types of creators, adjusting deliverables, testing new campaign approaches).
• Escalate and resolve operational or delivery issues quickly to maintain trust.
• Use data insights from the platform to recommend optimizations.

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  Cross-Functional Collaboration
• Work closely with Supply teams for creator sourcing and negotiations.
• Coordinate with Product & Operations to ensure campaign execution meets brand expectations.
• Partner with Performance Marketing and Demand Gen teams to bring new ideas for brand campaigns.

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  Reporting & Insights
• Track account health metrics: spend, campaign success rates, creator performance, and ROI.
• Share monthly/quarterly performance reports with brands.
• Feed market and client insights back to product and leadership for continuous improvement.

Requirements

• 3–6 years of experience in account management, brand solutions, or growth roles (experience in influencer marketing, SaaS, or media platforms is a plus).
• Proven track record of driving revenue retention and upsell within existing accounts.
• Strong communication, relationship management, and negotiation skills.
• Data-driven mindset with the ability to translate insights into actionable strategies.
• Comfort working in a fast-paced, high-growth environment with multiple stakeholders.
• Ability to work cross-functionally and influence without direct authority.