Security Operations Senior Specialist

AREAS OF RESPONSIBILITY To be alertat all times and guard any area entrusted to their care To inspect/frisk all employees and check their belongings while entering or leaving theHotel premises To ensurethat employees swipe/ punch their time cards while entering and leaving thehotel premises To reportany deviations to the supervisor immediately To followthe key issue procedure while issuing keys to employees, and record the same asprescribed To ensurethat no visitor is permitted entry through the employee entrance without properchecking and a visitors pass To ensurethat no tangible item leaves the Hotel premises without a valid gate pass To check allmaterial entering the hotel through the receiving entrance and ensure propercheck and record is maintained To patrolthe property as and when assigned to do so, by covering all areas with avigilant eye. To assistguests when entering or leaving the hotel To handleguest queries and complaints in a polite and efficient manner In case of afire emergency, to follow the prescribed procedure in ensuring the safety ofall guests, guest belongings and all Hotel employees Similarly tofollow prescribed procedures in handling other emergencies To carry outany duties assigned by the Security Supervisor/ Security Officer To adhere tostrict grooming and hygiene standards Toconsciously and continuously strive to better his/her skills and increasehis/her knowledge Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service and experience Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to provide the service brand behavior and genuinehospitality Adheres tohotel policies and procedures: Attends workon time as scheduled Followshotel grooming and hygiene standards Minimisessafety hazards by following all safety rules and procedures Keepsimmediate manager promptly and fully informed of all problems or unusualmatters of significance Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position Maintains afavourable working relationship with all other company employees to foster andpromote co-operative and harmonious working climate At all timeprojects a favourable image of Brand to the public