Security Guard

Position Title: Security Guard Department: Hospital Security & Safety Location: Hospital Premises Reports To: Security Supervisor / Security Manager 1. POSITION SUMMARY The Security Guard is responsible for maintaining a safe, secure, and controlled hospital environment. This role requires adherence to hospital security protocols, patient-centric behavior, emergency-response readiness, CCTV and access-control monitoring, and compliance with healthcare regulations. The guard ensures protection of patients, visitors, staff, assets, and medical infrastructure through proactive surveillance and rapid incident response. 2. KEY RESPONSIBILITIES: A. Premises Security & SurveillanceConduct regular patrols of all hospital zones including OPD, IPD, ICU, Emergency, Pharmacy, Parking, and Critical Equipment Rooms. Monitor CCTV feeds, access-control logs, biometric systems, and alarm panels. Immediately address suspicious activities, unauthorized access, or safety violations. Secure sensitive areas: OT complex, NICU, drug storage, biomedical waste area, and server rooms. B. Access Control & Visitor ManagementEnforce hospital entry protocols for visitors, vendors, patients, and staff. Verify ID cards, issue visitor passes, maintain visitor logs, and ensure adherence to visiting hours. Assist with patient movement where required, without obstructing clinical operations. C. Emergency Response & Safety ComplianceAct as first responder during Code Blue, Code Red, Code Pink, Code Black, and other emergency codes. Assist in fire evacuation drills, operate fire-fighting equipment, and follow hospital fire-safety SOPs. Report incidents using Incident Reporting System (IRS) and escalate as per hospital chain-of-command. D. Patient-Centric ProtocolsMaintain a respectful, calm, and empathetic attitude toward patients and families. Manage crowd control during peak OPD hours, emergency rush, or critical situations. Ensure privacy and confidentiality according to hospital ethical standards. E. Asset & Property ProtectionSafeguard hospital property: medical equipment, ambulances, pharmaceuticals, supplies, and IT assets. Check inbound/outbound goods, verify gate passes, and prevent theft, loss, or damage. 3. TECHNICAL SKILLS REQUIRED Knowledge of modern security systems (CCTV, NVR/DVR, Access Control, Boom Barriers). Familiarity with hospital emergency codes and medical-facility risk zones. Ability to use handheld metal detectors, communication radios, and biometric scanners. Basic understanding of fire-safety systems (hydrants, smoke detectors, extinguishers). Incident reporting, log management, and digital security-system operations. 4. BEHAVIORAL SKILLS High alertness and observation skills. Strong communication and conflict-handling abilities. Professional appearance, discipline, and integrity. Empathy and patience for dealing with patients and families. 5. QUALIFICATIONS & EXPERIENCE Minimum 10th/12th pass or equivalent. Preferably trained through a recognized security training program. Experience in hospital security or healthcare environment preferred. Basic knowledge of first aid and emergency handling. 6. SHIFT & WORKING CONDITIONS Rotational shifts (Morning / Evening / Night). Long periods of standing/walking during patrols. Exposure to hospital emergency environments. 7. KEY PERFORMANCE INDICATORS (KPIs)Incident response time. Compliance with hospital safety SOPs. Visitor/patient feedback. Accuracy of logbooks and surveillance monitoring. Zero security breaches.