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Accenture
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Security Delivery Analyst

Security Delivery Analyst

Accenture

3 - 7 years

6 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

bmc remedy servicenow cherwell v3 itil data analysis cmdb dns power bi microsoft azure problem management root cause analysis sql tableau java itsm active directory stakeholder management incident management linux microsoft windows jenkins aws unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Job Title:
Incident & Problem Management Analyst
Job
Summary:
We are seeking a skilled and customer-focused Service Analyst to oversee the delivery and performance of IT or business services, ensuring a consistent, high-quality experience for clients and internal stakeholders. The role is responsible for operations and business needs, ensuring service quality, performance, and alignment with business objectives.
Technical Skills
ServiceNow or Other ITSM Tools

Proficiency in platforms like ServiceNow, BMC Remedy, or Cherwell for managing incidents, changes, and service requests.

Data Analysis & Reporting

Ability to analyze service performance metrics using tools like Excel, Power BI, or Tableau.

Experience with SLA, KPI, and trend reporting.

Incident & Problem Management

Root cause analysis and process improvement experience.

Soft
Skills:

Communication

Clear and professional communication with technical and non-technical stakeholders.

Stakeholder Management

Ability to manage mailbox and relationships across departments.

Attention to Detail

Critical when tracking incidents, changes, or reviewing reports.

Collaboration

Works well with cross-functional teams, including IT, business units, and external vendors.

Qualification
ITIL Framework Knowledge

Deep understanding of ITIL v4 or v3 processes (e.g., Incident, Problem, Change, Release, Audits and Service Level Management).

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Security Delivery Analyst