Job
Description
Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite).Perform installation, configuration, and upgrade of Accops components across environments.Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication.Manage and monitor user access, policies, SSL certificates, and gateway configurations.Handle incident management, change management, and problem resolution in line with ITIL processes.Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops.Coordinate with server, network, and application teams for cross-platform troubleshooting.Maintain documentation for configuration, procedures, and known issues (KEDB).Support patch management and vulnerability mitigation related to Accops infrastructure.Engage with the Accops OEM/vendor support for escalated issues and version upgrades.
Generate periodic reports and dashboards for system availability, user activity, and incident trends.
Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong understanding of Windows Server administration, Active Directory, and networking fundamentals.Experience in managing or supporting VDI or remote access platforms (Accops, Citrix, VMware Horizon, or similar).Knowledge of SSL, certificates, DNS, and firewall rules.Familiarity with VPN and multi-factor authentication (MFA) concepts.Basic understanding of PowerShell or scripting for automation or log analysis.Excellent troubleshooting and analytical skills.
Strong communication and coordination abilities.Ready to work in 24*7 shift
Preferred technical and professional experience Hiring manager and Recruiter should collaborate to create the relevant verbiage.