Job
Description
As an Endpoint Security SME with 8 to 10 years of experience in network security, your role will involve the following key responsibilities: - Manage endpoint security solutions effectively, with proficiency in endpoint security management. - Commission and implement endpoint security solutions, integrating them with various management and authentication authorization tools such as email, AD, IAM, SIEM. - Automate processes using scripting and configuration tools, and manage policies and exceptions. - Conduct packet capture, analysis, and troubleshooting using appropriate tools. - Monitor incident, problem, service request, change, configuration, and capacity management of endpoint security solutions. - Utilize network monitoring tools proactively to prevent service degradation. - Support incident monitoring and analysis/response initiatives, coordinating with users for timely resolution. - Troubleshoot network layers 1, 2, 3, transport, session, presentation, and applications layers. - Perform daily performance checks, audits, and compliance activities. - Implement and maintain network security policies, standards, and procedures. - Deploy and maintain access and security policies for endpoint security solutions. - Maintain service levels and oversee the configuration, administration, and monitoring of network security infrastructure 24/7. - Coordinate with OEMs for support, replacement, and reconfiguration of endpoint security. - Create technical documentation, network diagrams, inventory control documentation, and security documentation. - Collaborate with helpdesk, IT support, and application support teams to troubleshoot and resolve high-priority incidents. - Investigate, isolate, and resolve endpoint security incidents with RCA. - Design and implement endpoint security solutions for different environments. - Create SOP/Run book and update knowledge base in ITSM tools. - Automate and integrate tools with REST API/SDK for security dashboard and Infosec tools. - Close compliance and audit points within agreed timelines. - Manage patch updates and upgrades as per compliance requirements. - Lead and mentor L1 Engineers team. - Read packet captures and analysis using tools like Wireshark/Pcap. - Demonstrate excellent verbal and written communication skills. - Successfully manage, analyze, and solve complex issues. - Take ownership of technology and ensure ticket closure within SLA. - Provide SLA reporting for respective technology. The company expects you to have 8-10 years of experience in network security, with at least 5 years in managing endpoint solutions. Additionally, you should have hands-on experience with Windows, Linux, and Unix environments, as well as product knowledge of McAfee, TrendMicro, or Sentinelone.,