Section Incharge

JOB DESCRIPTION DOCUMENT Job Title: Section Incharge / Sr Section Incharge Reporting to: Store Manager Role in the organization: To manage a section in the store in order to achieve category sales and provide superior customer service Nature of Experience: 5- 7 years of work exp in Retail sales operations Educational Qualification: MBA / Grad / PG Knowledge Required: Product Knowledge Store Operations Visual Merchandising I.T Operations Logistics Skills Required: Focus on Results Innovation and Openness to Learning Customer Focus Decision making Planning and Analysis People Development Team work Communication Circle of Influence: Influence from above - within the organization Impact from outside the organization MRHRetail Concepts PSCComm and PA SPPIIT HRTFinance and legal Store Manager / ZM / AM Customers Influence from above - within the organization CSE / CSA / Cashiers #Responsibility AreaDescriptionWeightage 1Sales Target AchievementAchievement of the category sales Targets for the store and thus contributing towards the increase in SPF and store sales target Identify potential customers and customise selling approach to cross sell/ up-sell Handling Customer queries Ordering and placing the right product mix to meet customer/ store needs Should be able to Gauge customer requirements, bulk orders and fulfillment of same 2Customer ServiceTo ensure superior customer service at all times Ensure major customer issues / complaints /feedbacks are escalated to the Store Manger/Area Manager 3Store OperationsEnsure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix To ensure timely and correct TO / TI Ensure optimal utilization of the wallet. To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss 4Visual MerchandisingEnhancing the customer experience by effectively monitoring the look and feel of the store Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix 5Administrative ResponsibilityTo compile or prepare different reports Support towards smooth and compliant store operations 6MIS and ReportingRegular analysis of sales and stocks region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly 7Self & Team Development/ TeamworkSelf development Team development by constant coaching and training Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct