SDI Engagement Manager

Position Summary

The SDI Engagement Manager is responsible for delivering accurate data and drawings, and occupancy reporting, within an assigned client portfolio. Using a CAFM/IWMS database system, they interact with local contacts to process updates of space and people data, perform audits, and participate in data governance programs. The SDI Engagement Manager also validates space data in dashboards and reports out on occupancy metrics including supply/demand, vacancy and density. The SDI Engagement Manager acts as a single point of contact to the account team for all database and drawing questions concerning their assigned portfolio. This position is an individual contributor and collaborates with team members not under direct management or supervision, including Client, Occupancy Planners, and CAFM technology support.

Essential Duties and Responsibilities

• Act as liaison with local site contacts (Client, JLL, or other vendor staff) to request, collect, and process data and drawing updates. Develops and maintains relationships with local site contacts to facilitate data accuracy.
• Maintains accurate data in a CAFM/IWMS database application, and:
  • Reports on building and organizational data at the building, state, country, or regional level
  • Manages space allocations and/or mobility zones
  • Delivers Occupancy Metrics reporting (vacancy, density, utilization, cost, etc.)
• Responsible for data accuracy in accordance with client SLA, including:
  • Add or remove buildings, floors and/or employee and organization data to reflect portfolio changes
  • Performing required site and data audits according to account procedures, including: schedule, results tracking, data updates and adjustments, and drawing changes
  • Timely data corrections
  • All quality assurance processes: monthly, quarterly, annual
  • Processes to collect, validate, maintain and manage client space drawings and data
  • Governance program to define, categorize, measure, and audit client space data
  • Applies a working knowledge of office space categorization principles (BOMA, OSCRE, etc.) including circulation, egress, common, core and amenity; and literacy in reading and interpreting floor plans, to the clients portfolio data.
• Accountable for following drawing and data standards including:
  • Validates data to determine readiness for benchmarking (OP Dashboards)
  • Remediates data integrity issues (multiple names in a seat, name with multiple assigned seats, etc.)
  • Review data errors (QA) within portfolio and reports on remediation
  • Performs corrective actions in monthly QA cycle
• Provides reporting including:
  • Prepares, generates and publishes standard reports on a weekly, monthly, and quarterly basis, including employee and room detail reports.
  • Prepares quarterly trend repost on vacancy, utilization, density, and/or other space metrics as requested by the client
  • Assists with ad-hoc requests for queries from CAFM database on occupancy and space data as requested by client.
• Utilization of CAFM/IWMS database system includes:
  • Reports issues related to CAFM application to the CAFM/IWMS Administrator or submits trouble tickets to the technology help desk as appropriate.
  • Reports status, issues and concerns related to the overall use, functionality and performance of CAFM/IWMS to the Account Lead/Space Data Manager.
  • Performs testing of application hot fixes, and new enhancements and modifications as requested.
  • Trains client end users on use of CAFM/IWMS for move requests and (when applicable) reporting.

Required Knowledge, Skills and Abilities

• 2 to 4 years work experience in occupancy or space planning for corporate clients; or interior office planning, move/project management or related Facilities function in a corporate real estate setting as a vendor or end user
• Proficient in operating in CAFM/IWMS database applications (i.e. FMS, Manhattan, Tririga, Archibus, or similar).
• Proficient in AutoCAD for updating ARCH and furniture layouts
• Excellent written and verbal communication skills; able to explain complex information in a straightforward manner
• Ability to work across cultures and languages when managing an international portfolio

• Demonstrated intermediate or higher proficiency in MS Excel including pivot tables

• Self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners
• Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities
• Ability to effectively manage time, organize and prioritize deliverables and workload
• Demonstrated consistency in values, principles and work ethic
• Understanding of and commitment to client service
• A desire to work within a diverse, collaborative, and driven professional environment

Education

Bachelors Degree in Management, Architecture, Design, Real Estate, Construction or a related field preferred.