SCM Executive For E-commerce and Modern Trade Operations

Executive SCM for E-commerce & Modern Trade Operations. To be responsible for ensuring seamless and efficient supply chain execution for all e-commerce platforms and modern trade partners. The role includes being the primary liaison between our internal supply chain functions (CFA, Warehouse, logistics, planning) and external e-commerce/modern trade stakeholders, managing order fulfilment, logistics coordination, data reporting, and issues resolution.

Designation: Executive

Experience: Minimum 2 years

Location: Corporate Office, Ahmedabad

Key Responsibilities:

• Order-to-Delivery Management:

• Proactively monitor and manage orders from various e-commerce portals (e.g., Amazon Vendor Central, Nykaa Seller, JioMart Partner Portal, etc.) and modern trade portals.
• Ensure timely order processing, allocation, and dispatch in coordination with CFA and logistics teams.

• Portal Management & Data Reporting:

• Regularly download and analyse data related to orders, inventory, returns, rejections, and payments from these portals.
• Generate daily, weekly, and monthly reports on key performance indicators (KPIs) such as fill rates, on-time delivery (OTD), in-full delivery (IFD), returns analysis, and deduction trends.

• Issue Resolution & Reconciliation:

• Investigate and report all discrepancies related to payment deductions, stock rejections, shortages, and damages reported by e-commerce and modern trade partners.
• Collaborate with internal finance, sales, and logistics teams to reconcile payment issues and resolve operational disputes.
• Initiate and follow up on claims for payment deductions, ensuring proper documentation and timely resolution.
• Managing returns process for e-commerce and modern trade, coordinating reverse logistics and ensuring proper credit notes are issued.

• Compliance & Relationship Management:

• Ensure strict adherence to all operational guidelines, service level agreements (SLAs), and compliance requirements of e-commerce platforms and modern trade partners.
• Build and maintain strong working relationships with key contacts at e-commerce platforms and modern trade partners' supply chain teams.
• Stay updated on industry best practices and changes in e-commerce and modern trade operational requirements.

• Knowledge of ERP systems (e.g., SAP, Oracle) is must

Preferred Skills (Nice to Have):

• Understanding of financial reconciliation processes related to trade deductions.
• Proactive and resourceful approach to overcome operational challenges.

Those interested, may send their CVs to

Harshitaagrawal@torrentpharma.com