SCCM and Horizon Volume Apps administrator

8+ years of experience in IT infrastructure where the primary responsibility is to manage and deliver applications to virtual desktops using VMware's App Volumes technology, integrated with the Horizon virtual desktop platform, allowing for efficient application distribution and updates across a large user base. Essentially acting as a Horizon administrator focused on the App Volumes and desktop services.  Requiring skills in troubleshooting VDI issues, deploying updates to thin client devices. Good experience in SCCM Administrations and operations, patch deployment, software deployment, reporting and software packaging.

Key responsibilities of a Horizon & App Volumes administrator

• Diagnosing and resolving issues related to virtual desktop access, application compatibility, and user connectivity. 
• Creating application packages by capturing applications into virtual disks (AppStacks) to be delivered through App Volumes. 
• Defining which users or groups should receive specific application packages based on their needs. 
• Configuring and managing the App Volumes Manager, including storage settings, security policies, and user access controls. 
• Identifying and resolving issues related to application delivery through App Volumes, including monitoring for potential errors or performance bottlenecks. 
• Efficiently updating application packages and rolling out changes to users seamlessly. 
• Ensuring seamless integration between App Volumes and the Horizon virtual desktop environment. 
• Understanding the architecture and functionalities of VMware Horizon virtual desktop platform. 
• In-depth knowledge of App Volumes features, configuration options, and best practices. 
• Experience in capturing and packaging applications into virtual disks 
• Familiarity with Active Directory user management and group policies for assigning applications.
• Ability to automate repetitive tasks using scripting languages to streamline application management. 
• Creating and managing virtual desktop pools, assigning user profiles, and deploying golden images across the VDI environment. 

• Should be able to handle test and release of applications and Patches using SCCM
• Should have deep knowledge in Image Management using SCCM
• Should be able to create complex software packages using tools like Admi Studio or Orca.

• Provide support for incidents and work requests. 

Required skills for a VMware Horizon role:

• Expertise in VMware Horizon architecture, components, and administration
• Understanding of virtualization technologies like VMware vSphere and ESXi
• Knowledge of networking concepts and protocols
• Experience with security best practices for virtual environments
• Hands-on experience with VMware virtualization and vSAN VMware VXRail, vSphere, and PowerEdge Servers
• Strong experience in implementation/ Upgrade of VMware VCenter, ESXi, and other components Upgrade
• Installing and configuring new thin client devices on the network, including setting up network connections, user profiles, and access permissions. 
• Diagnosing and resolving problems related to network connectivity, including slow performance, connection drops, and login failures. 
• Applying software updates and security patches to thin client devices and the central server to maintain system integrity. 
• Creating and managing user accounts on the central server, assigning access levels, and managing user profiles. 
• Performs the system administration tasks of high complexity on Windows/VMWare environment
• Installs, tests, tunes, maintains, designs and documents supporting systems, utility programs, monitoring tools
• Provide subject matter expertise for Microsoft Windows Infrastructure, including hardware, software, common services, process improvement, and standardization
• Should be strong in troubleshooting server side as well as client side issues in SCCM 
• Should have deep knowledge in Image Management using SCCM
• Should have basic knowledge of Windows Server 2016, 2019
• Basic knowledge of SQL will be a plus.
• Should be able to resolve the tasks escalated by L1 and L2 teams.
• Excellent documentation, communication, and interpersonal skills
• Excellent analytical and problem solving skills
• Ability to prioritize and organize multiple work demands with little oversight 
• Flexible to work in shifts 24x7.