SAP Support Analyst-Healthcare

Position Summary

We are seeking an experienced SAP Support Analyst with a strong background in SAP modules relevant to the healthcare industry. The role will provide application support, troubleshoot issues, coordinate with end-users, and work closely with functional and technical teams to ensure smooth operations of SAP systems in alignment with healthcare compliance and business needs.

Key Responsibilities

1. Application Support & Issue Resolution

• Provide Level 1–3 support for SAP modules (MM, SD, FI/CO, IS-H).
• Diagnose and resolve functional, configuration, and integration issues in a timely manner.
• Monitor incident queues and ensure SLAs are met.

2. Healthcare-Specific SAP Processes

• Support

  SAP IS-H (Industry Solution for Healthcare)

  or equivalent for patient management, billing, and medical record integration.
• Assist with integration to Electronic Medical Records (EMR/EHR) systems, laboratory systems, and medical equipment interfaces.

3. Enhancements & Change Requests

• Gather requirements from clinical, administrative, and finance departments.
• Create functional specifications for SAP enhancements.
• Test and validate new configurations, reports, and workflows.
• Support rollouts and upgrades for healthcare-specific SAP modules.

4. Documentation & Training

• Maintain up-to-date configuration and process documentation.
• Prepare user guides and conduct training for hospital and healthcare staff.

Qualifications

Education:

• Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, or related field.

Experience:

• 3–5 years of SAP functional support experience.
• At least 2 years working in a

  healthcare or hospital IT environment is preferred

  .
• Experience with SAP IS-H or integration to healthcare systems is highly desirable.

Skills:

• Strong understanding of SAP configuration and master data management.
• Knowledge of healthcare business processes such as patient administration, billing, and medical record handling.
• Familiarity with HL7 interfaces and healthcare interoperability standards.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, patient-care–driven environment.

Key Competencies

• Analytical thinking & troubleshooting skills
• Customer Service Orientation
• Healthcare compliance awareness
• Team collaboration
• Attention to detail

Employment Type

Full-Time / Permanent