SAP Basis

Proposed SAP Basis Services

Architectural Advisory Services

Participating in Architectural Review Board Meetings with customer

Architectural advisory services for existing and landscape/systems

including continuous improvements

• SAP Basis Routine Operations

• 24/7 round the clock monitoring and support

• Online performance check

• Homogeneous System Copy (Refresh)

• SAP patching and Support Pack Updates,

• OSS Note implementation

• Identify latest SAP support packages as well as SAP kernel and

database patches

• Analyse potential technical or Basis impact of SAP support

packages and kernel/database patches

• Proactive Monitoring

• Client Copies – 2 Per year Per SID

• Review, communicate and Provide Advice on the adoption of

EWA recommendations

• SAP SSO

• Transports and Device setup (printers and fax services)

• Will provide advice and recommendations for the analysis and

adoption of cloud strategies affecting the Supported Products.

• Support to Output device management from SAP perspective

related to printers and similar devices connected to SAP

systems;

• Support to RFC connections / JAVA connector /SAP cloud

connectors/ DB links / DB connectors.

• Coordination with SAP vendor for product-related issues

• Archiving – Monitoring

HA/DR Administration

• Cluster support for Production SAP Systems (in case of prod

systems having HA)

• DR Support (HANA replication config / monitoring / DR

planning

• Support DB secondary site sync issues

• Annual DR Drills

Examples of SAP Project Services (via project RFS)

• SAP Migration Services (e.g. Cloud, HANA, S/4)

• Data Migration services

• EHP Upgrades, SAP release Upgrades

• High Availability & Disaster Recovery (HA & DR) (new

Implementation Proposals)

• Installation/Builds/Implementations of new systems

• Okta Integration

SAP Basis Routine Operations (cont’d)

• Background / batch job Management including monitoring for

standard and custom programs/jobs

• Support to Transport management with change management

process

• Monitor CPU, memory and disk utilization

• Will provide performance tuning analysis, advice and

recommendations for the Supported Products using

proprietary and commercially available tools.

• Provide issue analysis/troubleshooting, solution

recommendations, and testing assistance with interoperability

issues between the Supported Products and the operating

platform, including other interfacing third-party applications.

• Performance tuning of critical SAP reports for improving SAP

response times