Salesforce & Veeva CRM Consultant

Veeva Commercial (CRM)

Veeva Medical (MedComms/MedInquiry)

Salesforce Marketing Cloud

Salesforce Health Cloud

Key Responsibilities

• Translate business requirements into Salesforce/Veeva CRM design and configuration solutions
• Implement and support Veeva Commercial CRM for sales and field medical teams
• Configure and optimize Veeva Medical modules including MedComms, MedInquiry, and Medical Affairs workflows
• Lead enhancement and campaign automation initiatives in Salesforce Marketing Cloud
• Implement patient/care-journey workflows in Salesforce Health Cloud
• Conduct system testing, validation, and UAT coordination in regulated environments
• Design system integrations with MDM, Data Warehouses, and digital engagement platforms
• Maintain documentation including design specs, data flows, test scripts, and SOPs
• Support release management, end-user training, troubleshooting, and production support
• Ensure 21 CFR Part 11, GxP, and data privacy compliance (HIPAA/PII where applicable)
  

Required Skills & Qualifications

• 5+ years Salesforce / Veeva CRM functional/technical experience
• Hands-on configuration expertise with:
• Veeva Commercial CRM
• Veeva Medical (MedComms/MedInquiry)
• Salesforce Marketing Cloud
• Salesforce Health Cloud
• Strong understanding of Pharma/BioTech commercial, medical, and patient engagement processes
• Experience working in validated/regulated environments
• Proficiency with requirement gathering, CPQ/CLM familiarity a plus
• Knowledge of data models: HCP/HCO, customer master, consent & subscription management
• Experience integrating with data pipelines, MDM tools (Reltio, Veeva Network, etc.), and omnichannel platforms
• Certifications preferred:
• Salesforce Admin / Consultant certs
• Veeva CRM / Medical certified (if applicable)
  

• Salesforce Admin / Consultant certifications
• Veeva CRM or Veeva Medical certifications (added advantage)
• Experience with Salesforce Service Cloud, Field Service, or Patient Support tools
• Exposure to AI-driven engagement, NLP, and analytics platforms
• Pharma Martech knowledge (approved email, CLM, content management)