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Salesforce QA

Salesforce QA

NTT DATA North America

0 years

0 Lacs

chennai tamil nadu india

Posted:4 days ago| Platform:

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Skills Required

salesforce service management apex flow integration rest middleware mulesoft informatica code testing deployment jenkins leadership security governance certifications developer data model api agile scrum communication engineering routing devops automation

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesDesign and develop scalable solutions using Salesforce Service Cloud features (Omni-Channel, Knowledge Base, Live Agent, Case Management, etc.)Customize Salesforce using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, and FlowImplement and manage Service Cloud Console, Email-to-Case, Web-to-Case, and CTI integrationsCollaborate with functional consultants, architects, and business stakeholders to translate requirements into technical solutionsDevelop and maintain integration interfaces between Salesforce and external systems using APIs, REST, SOAP, and middleware tools (MuleSoft, Informatica, etc.)Participate in code reviews, unit testing, and deployment using CI/CD tools (e.g., Copado, Jenkins, Git)Provide technical leadership, mentorship, and best practice guidance to junior developersEnsure solutions adhere to Salesforce security standards, performance best practices, and governance models

Required Skills & Qualifications

Salesforce certifications: Platform Developer I & II (mandatory), Service Cloud Consultant (preferred)Proficiency in Apex, LWC, SOQL, SOSL, and REST/SOAP APIsStrong understanding of Salesforce data model, governor limits, and security modelExperience with Salesforce integrations (middleware, API-based, and AppExchange tools)Proven ability to work in Agile/Scrum environmentsExcellent communication and problem-solving skillsBachelor’s degree in Computer Science, Engineering, or related field

Preferred Qualifications

Experience with Einstein Bots, Omni-Channel routing, and Knowledge ManagementFamiliarity with Salesforce Industries (Vlocity) or Field Service Lightning (FSL)Knowledge of CI/CD pipelines and DevOps automation in Salesforce environmentsExperience working in global delivery models with distributed teams"

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