Salesforce OMS Support Engineer

Location:

Work Mode:

Salesforce Order Management (OMS) and Omni-Channel Inventory (OCI) Support Engineer

Key Responsibilities

• Configure and support

  Salesforce Order Management (OMS)

  for end-to-end order lifecycle: capture, orchestration, fulfilment, payment, and returns.
• Manage

  Omni-Channel Inventory (OCI)

  setup including product availability, location groups, and ATP (Available-to-Promise) logic.
• Monitor and maintain

  integrations

  between Salesforce OMS/OCI and external systems (ERP, Commerce Cloud, fulfilment, logistics).
• Handle

  L1, L2/L3 production support

  , incident resolution, and root cause analysis.
• Ensure

  real-time inventory feeds

  and data sync across multiple sales channels.
• Develop and maintain

  API-based integrations

  (REST/SOAP, OIC, OSB).
• Collaborate with Commerce, ERP, and Logistics teams to resolve order and fulfilment issues.
• Participate in

  release planning, testing, and documentation

  .
• Implement automation, alerts, and monitoring for OMS operations.

Required Technical Skills

• Strong hands-on experience in

  Salesforce OMS

  configuration and order lifecycle processes.
• Expertise in

  Salesforce Omni-Channel Inventory (OCI)

  setup, APIs, and location group management.
• Experience with

  Salesforce Flows

  , Order Summaries, Fulfilment Orders, and Service Levels.
• Knowledge of

  appeasements, cancellations, reshipments, and returns

  within OMS.
• Experience integrating with

  Oracle ERP

  and other fulfilment systems using APIs or middleware (OIC / OSB).
• Exposure to

  Salesforce B2C Commerce (SFRA)

  or Service Cloud order capture flows is preferred.
• Good understanding of

  API monitoring, platform events

  , and integration troubleshooting.

Preferred Certifications

• Salesforce Order Management Accredited Professional (OMS AP)
• Salesforce Omni-Channel Inventory Accredited Professional (OCI AP)

Soft Skills

• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Ability to work in a

  247 production support

  environment.
• Team player with ownership and accountability mindset.
• Proactive in automation and continuous improvement.