Salesforce L1 support specialist

Overview: The Salesforce Helpdesk Support L1 role is responsible for providing initial-level technical support and troubleshooting for Salesforce users within the organization. The primary goal is to effectively resolve user inquiries and issues, ensuring efficient and seamless Salesforce usage. Shift: US Key Responsibilities: Strong understanding of Salesforce fundamentals, including user interface, data management, and reporting. Ability to analyze and troubleshoot technical issues effectively. Diagnose and resolve common Salesforce issues, such as login problems, data entry errors, and report generation difficulties. Excellent communication and interpersonal skills, strong customer service orientation. Proficiency in using Microsoft Office applications, familiarity with remote support tools and ticketing systems. Strong problem-solving skills and attention to detail. Identify issues that require escalation to higher-level support or development teams. Need to work closely with other teams. Salesforce platform is constantly evolving, so a candidate needs to be committed to continuous learning and staying up-to-date with the latest features and best practices. Preferred Skills and Qualifications: Bachelor's degree in a related field or equivalent practical experience. Minimum of 1-3 years of experience in Salesforce Administration. Familiarity with Salesforce Sales Cloud, Service Cloud, AppExchange, Lightning and other Salesforce modules. Must have experience in creating business requirement documents. Certification in Salesforce Administration or a related field. Experience with other CRM and ERP systems a bonus. Company Culture: At Avanciers, we foster a culture of collaboration, innovation, and respect. Our values center around integrity, excellence, and continuous improvement. We strive to create an inclusive environment where every voice is valued, and diversity is celebrated. Equal Opportunity Employer: ,