1299 Salesforce Crm Jobs - Page 3

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Life Sciences Good to have skills : Salesforce DevelopmentMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationDeep expertise in Life Sciences (LS), Veeva CRM, LWC ,Agentforce, and strong Salesforce technical capabilities:Job Summary :We are seeking a Senior Salesforce Technical lead to join our Life Sciences Cloud team. The ideal candidate will have strong hands-on expertise in Salesforce platform development, solid understanding of life sciences commercial processes, and deep working knowledge of Salesforce ,Veeva CRM and Agentforce. This role is pivotal in designing and delivering scalable Salesforce solutions tailored for pharma field teams, HCP engagement, and compliance-driven operations.Key Responsibilities:Lead the technical design, development, and deployment of Salesforce solutions for life sciences commercial use cases.Work extensively on Agentforce modules for Pharma.Ability to put together over all architecture and suggest best practices for salesforce and Life science .Develop robust, scalable Apex, LWC, flows, and triggers aligned with Salesforce best practices.Integrate Salesforce with external systems such as Veeva CRM, MDM, IQVIA, MedPro, etc.Ensure solutions adhere to compliance and regulatory standards like HIPAA, GxP, and FDA transparency requirements.Guide junior team members and contribute to code reviews, DevOps (Copado/Gearset), and CI/CD pipelines.Participate in Agile delivery (Scrum) and maintain documentation aligned with validation/compliance processes.Required Skills: 810 years of Salesforce development and solutioning experience in Life Sciences domainStrong technical expertise in:oApex, SOQL, SOSL, LWC, Flow BuilderoREST/SOAP integrations, Platform EventsoCustom metadata and modular architectureHands-on experience with Agentforce (or equivalent field force automation)Proficient with Veeva CRM, including its data model, configuration, and integration touchpointsExcellent understanding of Life Sciences commercial processes:HCP engagement, field force operations, sample drops, complianceExperience working with DevOps tools (Copado, Git, Gearset) and Salesforce deployment lifecycleAbility to work with onshore-offshore delivery models and cross-functional teamsPreferred/Bonus Skills: Exposure to Salesforce CRM Analytics, Maps, or Einstein features used in life sciencesFamiliarity with Veeva Vault, Veeva My insights ,Salesforce Health Cloud, or LS Cloud industry add-onsKnowledge of validation documentation, GxP-aligned SDLC, or Part 11 audit trailsExperience on large scale data migration .Certifications (Required/Preferred):Salesforce Platform Developer I (Required) Salesforce Platform Developer II (Preferred)Salesforce Health Cloud (Preferred) Veeva CRM Configuration Certification (Preferred) Salesforce App Builder / Integration Architecture Designer (Nice to have) Additional Information:- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of production planning processes and methodologies.- Experience with SAP modules related to production and inventory management.- Ability to analyze and optimize production workflows.- Familiarity with integration points between SAP PP and other SAP modules. Additional Information:- The candidate should have minimum 5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis, Agile Project Management, Salesforce Sales Cloud, Salesforce CPQ Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :A Salesforce Business Analyst/Scrum Master is a hybrid role. You will bridge the gap between business needs and technical development within Salesforce projects, while also facilitating the Scrum process. Key aspects include understanding Salesforce capabilities, gathering and documenting requirements, translating them into user stories, and guiding the development team using Agile/Scrum methodologies. Responsibilities as a Salesforce Business Analyst:1. Requirement Gathering and Analysis:Working with stakeholders to understand business needs, document requirements, and translate them into clear, concise user stories for the development team.2. Solution Design:Analyzing current processes, identifying gaps, and proposing solutions using Salesforce capabilities.3. Documentation:Creating and maintaining documentation like process flows, data models, and configuration guides.3. Testing and Support:Supporting User Acceptance Testing (UAT), providing end-user training, and resolving issues.4. Stakeholder Communication:Ensuring clear and consistent communication with stakeholders throughout the project lifecycle. 5. Responsibilities as a Scrum Master:Facilitating Scrum Ceremonies:Leading daily stand-ups, sprint planning, sprint reviews, and retrospectives.6. Coaching and Mentoring:Guiding the development team on Agile principles and best practices.7. Removing Impediments:Identifying and removing obstacles that hinder the team's progress.8. Promoting Collaboration:Fostering a collaborative and communicative environment within the team.9. Tracking Progress:Monitoring sprint progress, velocity, and key metrics.10 Product Backlog Management:Working with the Product Owner to prioritize and maintain the product backlog. Key Skills and Qualifications:Salesforce Expertise:Strong understanding of Salesforce CRM features, limitations, and best practices. Salesforce certifications in Admin, Sales cloud, Service Cloud, CPQ is must. Additional are desirable. Agile/Scrum Knowledge:1. Proficiency in Agile methodologies, Scrum framework, and related tools (Jira, Azure DevOps). 2. Business Analysis Skills: Experience in requirements elicitation, analysis, documentation, and solution design. 3. Communication and Collaboration:Excellent communication, interpersonal, and facilitation skills. 4. Problem-Solving:Ability to identify and resolve issues, remove impediments, and facilitate continuous improvement. 5. Salesforce Certifications (preferred):Certifications like Salesforce Administrator, Business Analyst are highly desirable. Additional Information:- The candidate should have 10-12 years of experience in Business Requirements Analysis.- A 14-year full time education is required.- MBA is optional but preferred Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : React.js Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated with the latest technologies and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.- Mentor junior team members, providing guidance and support in their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js.- Strong understanding of component-based architecture and state management.- Experience with RESTful APIs and integrating them into applications.- Familiarity with version control systems, particularly Git.- Knowledge of front-end build tools and package managers. Additional Information:- The candidate should have minimum 2 years of experience in React.js.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require you to facilitate communication between stakeholders and the development team, ensuring that projects are delivered on time and meet quality standards. Roles & Responsibilities:- Candidate should have minimum 2 S/4 HANA Implementation project experience.- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of production planning processes and methodologies.- Experience with SAP modules related to production and inventory management.- Ability to analyze and optimize production workflows.- Familiarity with project management tools and methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis, Agile Project Management, Salesforce Sales Cloud, Salesforce CPQ Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :A Salesforce Business Analyst/Scrum Master is a hybrid role. You will bridge the gap between business needs and technical development within Salesforce projects, while also facilitating the Scrum process. Key aspects include understanding Salesforce capabilities, gathering and documenting requirements, translating them into user stories, and guiding the development team using Agile/Scrum methodologies. Responsibilities as a Salesforce Business Analyst:1. Requirement Gathering and Analysis:Working with stakeholders to understand business needs, document requirements, and translate them into clear, concise user stories for the development team.2. Solution Design:Analyzing current processes, identifying gaps, and proposing solutions using Salesforce capabilities.3. Documentation:Creating and maintaining documentation like process flows, data models, and configuration guides.3. Testing and Support:Supporting User Acceptance Testing (UAT), providing end-user training, and resolving issues.4. Stakeholder Communication:Ensuring clear and consistent communication with stakeholders throughout the project lifecycle. 5. Responsibilities as a Scrum Master:Facilitating Scrum Ceremonies:Leading daily stand-ups, sprint planning, sprint reviews, and retrospectives.6. Coaching and Mentoring:Guiding the development team on Agile principles and best practices.7. Removing Impediments:Identifying and removing obstacles that hinder the team's progress.8. Promoting Collaboration:Fostering a collaborative and communicative environment within the team.9. Tracking Progress:Monitoring sprint progress, velocity, and key metrics.10 Product Backlog Management:Working with the Product Owner to prioritize and maintain the product backlog. Key Skills and Qualifications:Salesforce Expertise:Strong understanding of Salesforce CRM features, limitations, and best practices. Salesforce certifications in Admin, Sales cloud, Service Cloud, CPQ is must. Additional are desirable. Agile/Scrum Knowledge:1. Proficiency in Agile methodologies, Scrum framework, and related tools (Jira, Azure DevOps). 2. Business Analysis Skills: Experience in requirements elicitation, analysis, documentation, and solution design. 3. Communication and Collaboration:Excellent communication, interpersonal, and facilitation skills. 4. Problem-Solving:Ability to identify and resolve issues, remove impediments, and facilitate continuous improvement. 5. Salesforce Certifications (preferred):Certifications like Salesforce Administrator, Business Analyst are highly desirable. Additional Information:- The candidate should have 10-12 years of experience in Business Requirements Analysis.- A 14-year full time education is required.- MBA is optional but preferred Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. A typical day involves collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to team members to foster a productive work environment. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of production planning processes and methodologies.- Experience with SAP modules related to production and inventory management.- Ability to analyze and optimize production workflows.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 12 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also engage in problem-solving discussions, providing insights and guidance to enhance application functionality and user experience, while ensuring adherence to best practices and standards in application development. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Agile methodologies and project management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 15 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP PP Production Planning & Control Discrete Industries Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.- Strong understanding of production planning processes and methodologies.- Experience with SAP modules related to production and inventory management.- Ability to analyze and optimize production workflows.- Familiarity with integration points between SAP PP and other SAP modules. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP PP Production Planning & Control Discrete Industries.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding the development process to align with organizational goals. You will also engage in strategic planning sessions to enhance application functionality and user experience, ensuring that the solutions provided meet the needs of stakeholders effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Salesforce platform features and capabilities.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : Salesforce Service CloudMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications meet user needs and are delivered on schedule. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Good To Have Skills: Experience with Salesforce Service Cloud.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that the applications developed meet the needs of stakeholders and users alike. Your role will require a balance of technical expertise and leadership skills to drive the project forward successfully. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Salesforce platform features and capabilities.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : React.js Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that the applications developed meet both user needs and technical requirements. Your role will be pivotal in fostering a collaborative environment that encourages innovation and efficiency in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress and address any roadblocks. Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js.- Strong understanding of component-based architecture and state management.- Experience with front-end build tools and version control systems.- Familiarity with RESTful APIs and asynchronous programming.- Ability to write clean, maintainable, and efficient code. Additional Information:- The candidate should have minimum 5 years of experience in React.js.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Role Summary: We are seeking an experienced Solution Architect to lead the design and implementation of CRM and Contact Center solutions tailored to the banking and financial services domain. This individual will work closely with business stakeholders, technology teams, and vendors to ensure robust, scalable, and compliant architectures that enhance customer engagement and operational efficiency. Key Responsibilities: Define end-to-end solution architectures for CRM platforms (e.g., Salesforce, Microsoft Dynamics) and Contact Center solutions (e.g., Genesys, Avaya, Cisco, NICE, Amazon Connect). Translate banking business requirements into architectural blueprints and system designs. Lead technical discussions with internal teams, vendors, and partners. Ensure architecture aligns with enterprise standards, security, compliance, and data governance requirements. Evaluate and recommend platforms, frameworks, and integration strategies. Provide architecture oversight during solution implementation, testing, and go-live. Design customer journey flows, CTI integrations, IVR logic, and omnichannel experiences. Support CRM data modelling, campaign management, workflow automation, and AI/ML enablement. Guide teams on best practices for contact center reporting, WFM, call routing, and quality management. Ensure scalability, fault tolerance, and performance optimization for high-availability environments. Required Qualifications & Skills: Bachelors or Masters degree in Computer Science, Information Systems, or related field. 8+ years of experience in solution architecture, with at least 4 years in banking/financial services. Strong domain knowledge in retail/corporate banking, customer service, and digital transformation. Hands-on experience with leading CRM platforms (e.g., Salesforce, MS Dynamics, Siebel). Deep expertise in Contact Center platforms (e.g., Genesys Cloud/Engage, Cisco UCCE, NICE, Avaya). Solid understanding of CTI, SIP/VoIP, telephony systems, call flows, and channel integration. Proficiency in system integration patterns (APIs, ESB, middleware, etc.). Familiarity with AI/ML, chatbots, voice bots, and intelligent routing in the contact center space. Experience with data privacy (GDPR, local compliance), KYC/AML processes, and security standards. TOGAF, Salesforce Architect, AWS/Azure certifications (preferred but not mandatory).

The service and support team maintains direct contact with customers pre-sale or post-sales or both. Customer service includes communication via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Ensures delivery of objectives and client expectations are met in accordance with contractual obligations. Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures. Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products. Interact with customer and functional organizations to develop specifications for content of courses. Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines: product support specialist, product support analyst, systems integration engineer, technical support, customer service, customer training, sales support. Minimum High School diploma, University student or graduate. Technical experience strongly desired. Demonstrates good time management and priority setting skills. Demonstrates effective teamwork skills. Demonstrates ability to work under pressure and handling complexity. Proficient English and Spanish written and oral communication skills. Must be organized, able to multi-task and work in all areas as needed. Proven analytical and troubleshooting skills. Excellent customer service skills. Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus). ITIL/ XML/ SQL/ API Programming. Experience using Salesforce CRM tool.,

Max Life Insurance Company Limited is looking for Senior Officer - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer - CAT - SPARC to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Hexagon Manufacturing Intelligence is looking for DevOps Engineer, Software Development to join our dynamic team and embark on a rewarding career journey Collaborating with coworkers to conceptualize, develop, and release software. Conducting quality assurance to ensure that the software meets prescribed guidelines. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security breaches and other vulnerabilities. Collecting and reviewing customers' feedback to enhance user experience. Suggesting alterations to workflow in order to improve efficiency and success. Pitching ideas for projects based on gaps in the market and technological advancements.

AGARWAL FASTNERS PVT LTD is looking for Marketing Executive to join our dynamic team and embark on a rewarding career journey Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll-out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.

Gryphon technology pvt ltd is looking for React Js Developer to join our dynamic team and embark on a rewarding career journey Meeting with the development team to discuss user interface ideas and applications. Reviewing application requirements and interface designs. Identifying web-based user interactions. Developing and implementing highly responsive user interface components using react concepts. Writing application interface codes using JavaScript following react.js workflows. Troubleshooting interface software and debugging application codes. Developing and implementing front-end architecture to support user interface concepts. Monitoring and improving front-end performance. Documenting application changes and developing updates.

Captain E-Rickshaw is looking for Marketing Executive to join our dynamic team and embark on a rewarding career journey Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll-out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.

Strong working knowledge of the Salesforce platform and its various modules and functionalities. EsyCommerce is seeking a highly organized and experienced Project Manager/Analyst to join our dynamic team in Bangalore. In this pivotal role, you will be responsible for understanding business needs and challenges, leveraging your knowledge of the Salesforce platform, and driving projects to successful completion. You will develop detailed project plans, manage timelines and resources effectively, and act as the primary point of contact between business and technical teams. Strong communication and stakeholder management skills are essential for ensuring project milestones and deadlines are consistently met.

Position Overview: As the CRM Manager for [Company Name], you will be responsible for developing and executing strategies that will strengthen our customer relationships, increase client retention, and drive repeat business. Your role will focus on leveraging CRM tools to track customer interactions, improve lead conversion, and ultimately deliver a superior client experience from initial contact through to post-project completion. Key Responsibilities: CRM Strategy & Management: Develop and implement CRM strategies to enhance client engagement and satisfaction. Manage the customer database, ensuring it is segmented effectively for targeted marketing and communication campaigns. Client Engagement & Retention: Develop personalized outreach campaigns to nurture existing client relationships and promote repeat business. Monitor customer feedback, identify areas of improvement, and collaborate with the design teams to address concerns or enhance service offerings. Lead Management & Sales Support: Collaborate with the sales and marketing teams to ensure smooth lead handoffs, and follow up on sales leads through the CRM system. Implement automated workflows to streamline the lead-to-client journey, ensuring prompt communication and service delivery. Data Analysis & Reporting: Analyze CRM data to derive insights on customer behavior, sales trends, and campaign performance. Provide regular reports to senior management on CRM-related KPIs, such as customer satisfaction, retention rates, and campaign effectiveness. CRM System Maintenance & Improvement: Ensure the CRM system is up to date and functioning smoothly, troubleshooting any issues or inefficiencies. Research and recommend new CRM tools, integrations, and processes to enhance functionality and improve the client experience. Team Collaboration: Work closely with the marketing, sales, and design teams to align customer strategies with overall business objectives. Provide training and support to staff on CRM best practices, ensuring team members can effectively use the system to manage client relationships.

Department: Business Development / CRM Reporting To: Director Business Development Location: Chennai Head Office (with occasional site visits as required) Employment Type: Full Time Position Overview: As the CRM Manager at SpaceDraft , you will be at the forefront of nurturing high-value client relationships and ensuring exceptional customer journeys across all stagesfrom initial engagement to post-project follow-up. A key performance focus will be on generating 20 qualified leads per week , while improving client retention, increasing conversion ratios, and enhancing the overall CRM system effectiveness. This role requires a strategic thinker, hands-on CRM operator, and an excellent communicator who thrives in a collaborative and fast-paced project-based environment. Key Responsibilities: 1. Lead Generation & Conversion (Target: 20 Qualified Leads / Week) Develop and implement lead generation campaigns through cold calling, referrals, inbound channels, and networking. Track weekly lead inflow and categorize into hot, warm, and cold stages. Ensure timely follow-ups and status updates on all generated leads. Monitor lead-to-client conversion and strategize to improve conversion percentage. Maintain a qualified lead funnel aligned with SpaceDrafts target industries and geographies. 2. CRM Strategy & Lifecycle Management Develop and manage CRM strategies to enhance client engagement, loyalty, and satisfaction. Design customer journey maps to align with sales, execution, and support cycles. Maintain and update client records with touchpoints, preferences, and communication history. Execute segmentation strategies for better personalization and retention. 3. Client Engagement & Relationship Building Plan and execute personalized outreach campaigns (email, WhatsApp, calls, events) to existing clients. Nurture repeat business and referrals by maintaining regular post-project contact. Gather and analyze client feedback to recommend service improvements. Organize client review meetings during and after project handover. 4. CRM Tools, Automation & Workflow Optimization Maintain and optimize the CRM platform (Zoho CRM / HubSpot / custom tools). Set up automated workflows, reminders, follow-ups, and alerts to ensure consistent client communication. Coordinate with IT or digital team to integrate CRM with lead generation tools, project tracking apps, or communication platforms. 5. Data Analysis & Reporting Track and report weekly CRM KPIs: Leads generated vs. target Conversion ratio Client satisfaction metrics Retention and repeat business value Prepare dashboards and monthly performance reports for the Director and Management. 6. Cross-Functional Coordination Coordinate with the Sales, Design, Tender, and Project teams to ensure seamless handover and status visibility of leads and clients. Participate in weekly internal meetings to provide client updates and contribute to strategic planning. Ensure alignment of client communication across all departments. 7. Team Management & Training Guide and mentor CRM executives and telecallers in CRM usage and relationship handling. Conduct periodic training on CRM updates, usage, follow-up etiquette, and client behavior analysis. Act as a bridge between management expectations and execution by the CRM team. Key KPIs: 20 Qualified Leads Generated per Week (mandatory) 80%+ CRM system data accuracy 100% Follow-up Closure on Hot and Warm Leads Increase in Repeat Business % Monthly Client Satisfaction Index (CSI) Reports Weekly CRM Reports Submission Qualifications & Skills: Bachelor’s or Master’s degree in Business Administration, Marketing, or related field Minimum 5 years of experience in CRM or Client Relations, preferably in construction, interiors, real estate, or B2B service industries Strong knowledge of CRM software (Zoho CRM, Salesforce, or similar) Excellent communication and interpersonal skills Analytical mindset with strategic planning abilities Strong organizational and multi-tasking skills Why Join SpaceDraft? Work with one of South India’s fastest-growing turnkey interior and civil construction companies Collaborate with visionary clients and creative teams Play a critical role in revenue and relationship growth Competitive compensation and performance-linked incentives