1299 Salesforce Crm Jobs - Page 7

As a Senior Analyst in Analytics & Metrics at Mastercard Services, you will play a crucial role in driving smarter decisions and operational excellence through data and technology. Your primary responsibilities will revolve around business transformation and revenue assurance. You will be required to develop a deep understanding of the business environment and collaborate with key stakeholders such as Sales, Finance, Controllership, and Risk to identify pain-points in their business models and operational processes. By acting as an internal consulting partner, you will drive Quality and Revenue assurance programs to establish control mechanisms that mitigate revenue risks and ensure compliance. In your role, you will become a subject matter expert in the centralized team, implementing quality checks across the business operations lifecycle from order to cash. Your tasks will include creating documentation such as SOPs, process flows, and user journey maps. Additionally, you will support workstream leads in successful implementation through disciplined program and change management efforts, working closely with stakeholders. Monitoring process KPIs and driving continuous efficiency improvements using system enhancements, tactical automation, or process changes will be a key part of your responsibilities. You will also be responsible for maintaining daily logs and extracting tactical insights for necessary interventions. To excel in this role, you should have experience in driving business transformation or digital transformation, preferably within B2B services organizations. Business consulting experience or the ability to navigate unstructured situations using first principles thinking for problem-solving is essential. A background of 5-8 years with a Chartered Accountant or Management degree is desired, and prior experience in internal controls or internal audit is advantageous but not mandatory. Proficiency in project management, stakeholder management, and excellent communication skills are highly valued. Exposure to B2B Sales processes and sales productivity tools like Salesforce CRM and CPQ is preferred but not essential.,

About Forsys: Forsys Inc. is a renowned leader in Lead-to-Revenue transformation, known for its expertise in combining strategy, technology, and business transformation to drive growth. The company boasts a team of over 500 professionals spread across the US, India, UK, Colombia, and Brazil, with its headquarters situated in the Bay Area. Forsys is synonymous with innovation and excellence in the consulting industry. As an implementation partner for major vendors like Conga, Salesforce, and Oracle, Forsys serves as an incubator for pioneering ideas and solutions, which sets them apart in the consulting realm. The company is dedicated to unlocking new revenue streams for clients and fostering a culture of innovation. To discover more about Forsys, visit forsysinc.com. Salesforce CRM Product Owner (with Solution Architect Expertise) Forsys is currently seeking a highly skilled Salesforce CRM Product Owner with a strong background in Solution Architect expertise to spearhead the strategy, roadmap, and delivery of the Salesforce CRM platform. This hybrid role necessitates a combination of business acumen to prioritize and manage CRM capabilities, alongside technical proficiency to design scalable, integrated, and user-centric solutions that enhance sales, service, and customer engagement. The successful candidate will work closely with business stakeholders, Salesforce admins, developers, and third-party vendors to ensure that the CRM platform aligns with growth objectives, operational efficiency, and outstanding customer experiences. Key Responsibilities: Product Ownership: - Define and manage the Salesforce CRM product roadmap, in line with business goals encompassing sales, service, and customer success. - Develop and prioritize the product backlog, crafting detailed user stories and acceptance criteria. - Collaborate with sales, service, marketing, and operations teams to gather requirements and translate them into scalable CRM solutions. - Continuously enhance platform functionality and user experience by monitoring CRM adoption, user feedback, and business KPIs. - Lead Agile ceremonies including sprint planning, backlog grooming, and product demos. Solution Architecture: - Architect and supervise technical designs for Salesforce Sales Cloud, Service Cloud, and related CRM solutions. - Lead integrations between Salesforce CRM and external systems like ERP, marketing automation, finance, and custom applications. - Define data models, automation workflows, security roles, and sharing models in adherence to best practices. - Offer guidance on Salesforce platform capabilities including Lightning components, Apex, Flows, and APIs. - Ensure compliance with data privacy regulations and security policies. - Collaborate with Salesforce admins, developers, and architects to deliver high-quality solutions within stipulated timelines. Requirements / Specifications: - Minimum 5 years of experience in Salesforce CRM product ownership or management roles. - At least 3 years of solution architecture experience with Salesforce CRM Clouds (Sales Cloud, Service Cloud). - Profound knowledge of Salesforce platform capabilities: Lightning, Apex, Visualforce, Flows, and APIs. - Demonstrated experience in Agile/Scrum environments. - Exceptional stakeholder management, communication, and collaboration skills. Preferred Skills: - Salesforce certifications like Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Salesforce Administrator, Product Owner Certification, Certified Scrum Product Owner (CSPO), and SAFe Product Owner / Product Manager (SAFe POPM). Key Skills: - Experience in integrating Salesforce CRM with marketing, commerce, or data clouds. - Familiarity with Salesforce Experience Cloud and omni-channel customer engagement. - Understanding of regulatory compliance such as GDPR and CCPA.,

" , "showSalaryRange":false , "description":"Job roleWere not looking for just any Content Manager; were in search of a Content Maestro! As the Content Developer at HIC your mission will be to craft compelling narratives across various platforms. Youll master the art of creating captivating case studies, dive deep into the Salesforce universe with technical blogs, spark inspiration with thought-provoking general blogs, and even lead the charge in delivering crystal-clear release notes and user manuals. And lets not forget about the social media realm youll be the captain steering our ship to digital success. Key Responsibilities: -1. Craft captivating case studies that showcase the real impact of our products and services on clients, highlighting success stories. Collaborate with our teams to gather and present data, turning it into compelling narratives that resonate with potential clients.2. Weekly, present industry insights and knowledge in a thought-provoking manner through your general blogs. Use your writing prowess to keep the audience well-informed and eagerly anticipating your next piece.3. Be the conductor of clarity, creating comprehensive release notes that ensure users fully grasp the enhancements and new features of our major apps. Develop user manuals that guide customers through their journey, making their experience seamless and delightful.Key Skills:Minimum of 3 years of experience in content management, showcasing your ability to create diverse and engaging content.Content expertise in Salesforce, with the ability to explain complex concepts in a simple and understandable way.Exceptional writing and editing skills with a strong command of grammar, style, and a keen eye for detail.Proven experience in managing social media platforms for businesses, with the ability to create engaging and shareable content.Strong organizational skills, the ability to manage multiple projects simultaneously, and a track record of meeting deadlines consistently.Bachelor s degree in any field ","descriptionHTML":" Job role Were not looking for just any Content Manager; were in search of a Content Maestro! As the Content Developer at HIC your mission will be to craft compelling narratives across various platforms. Youll master the art of creating captivating case studies, dive deep into the Salesforce universe with technical blogs, spark inspiration with thought-provoking general blogs, and even lead the charge in delivering crystal-clear release notes and user manuals. And lets not forget about the social media realm youll be the captain steering our ship to digital success. Key Responsibilities: - 1. Craft captivating case studies that showcase the real impact of our products and services on clients, highlighting success stories. Collaborate with our teams to gather and present data, turning it into compelling narratives that resonate with potential clients. 2. Weekly, present industry insights and knowledge in a thought-provoking manner through your general blogs. Use your writing prowess to keep the audience well-informed and eagerly anticipating your next piece. 3. Be the conductor of clarity, creating comprehensive release notes that ensure users fully grasp the enhancements and new features of our major apps. Develop user manuals that guide customers through their journey, making their experience seamless and delightful. Key Skills: Minimum of 3 years of experience in content management, showcasing your ability to create diverse and engaging content. Content expertise in Salesforce, with the ability to explain complex concepts in a simple and understandable way. Exceptional writing and editing skills with a strong command of grammar, style, and a keen eye for detail. Proven experience in managing social media platforms for businesses, with the ability to create engaging and shareable content. Strong organizational skills, the ability to manage multiple projects simultaneously, and a track record of meeting deadlines consistently. Bachelor s degree in any field ","

What Youll Do Develop innovative solutions to help clients solve complex technical problems Design, configure, and deploy integrations between Adobe Workfront to AEM, Salesforce CRM, WeChat Provide expert knowledge on APIs and how an integration can be leveraged to achieve a desired outcome, indicating potential scenarios to consider before implementing Optimally configure API Integrations to meet client business requirements including set- up of triggers & actions, researching API system requirements for API calls and object references Support testing plans for integrations that ensure successful go-live deployments Ensure effective communication with clients and or team lead Ability to give overview of configured integrations and high level training to client administrators What You Bring Integrations between SaaS applications and other web services (SaaS and others) Relational database structures and data arrays/collections Web service APIs Authentication/Authentication methods such as OAuth/HTTP basic auth/API keys Web services such as REST/SOAP data and file formats such as XML/JSON/PDF/CSV iPaaS tools / solutions (Adobe Workfront Fusion, Workato, Tray.io, Integromat (now Make)) Ability to take requirements and design, build, test, and support Strong ability to organize information, communicate, manage tasks and use available tools to effectively contribute to a team and the organization Proven track record of delivering end-to-end integrated and automated solutions

Job description Designation: Admission Advisor Role Description This is a full-time, target-oriented, on-site role for an admissions advisor in Hyderabad. He/She will be responsible for day-to-day admissions and student recruitment tasks, including program outreach, leads conversions to application, application conversion to admission, addressing applicant queries, document verification, smooth onboarding, and other activities related to admission outreach PAN India. Roles & Responsibilities: This is a full-time, target-oriented, on-site role for an admissions advisor in Hyderabad. He/She will be responsible for day-to-day admissions and student recruitment tasks, including program outreach, leads conversions to application, application conversion to admission, addressing applicant queries, document verification, smooth onboarding, and other activities related to admission outreach PAN India. Qualifications Bachelor's degree in a relevant field (Master's degree preferred). > 2 years of experience in admissions and/or outreach within an educational institution. Sound computer skills and working knowledge of CRM software like NPF, Lead squared, Salesforce, etc. Excellent interpersonal communication and customer service skills Strong written and verbal communication skills of English language. Demonstrated sales skills, ability to meet goals and targets Experience in Education or a similar field, with a focus on admissions and student recruitment Demonstrated ability to work independently and in a team environment.

Job Summary We are looking for a proactive, detail-oriented and technically adept CRM Support Specialist to join our team. In this role, you will serve as a key point of contact for the Sales team, ensuring the efficient operation of our CRM platform. Your responsibilities will include resolving user issues, maintaining data integrity and supporting ongoing enhancements to streamline sales processes and drive team productivity. The ideal candidate will possess a strong understanding of sales workflows, exceptional troubleshooting skills and a commitment to delivering high-quality support. Key Responsibilities Act as a primary point of contact for CRM-related inquiries and support requests from the Sales team. Diagnose, troubleshoot and resolve CRM issues promptly and professionally. Collaborate with cross-functional teams (CRM team, Sales Operations, IT, etc.) to support CRM enhancements and process improvements. Assist in creating and maintaining CRM workflows, user roles, reports and dashboards tailored to sales needs. Develop and maintain comprehensive documentation, including support procedures, user guides and training materials. Provide onboarding and ongoing training to new and existing Sales team members on CRM best practices. Requirements Bachelors degree in Business Administration, Information Systems or a related field or equivalent practical experience. Minimum 2 years of experience in a CRM support role, preferably in a sales-driven environment. Hands-on experience with major CRM platforms such as Salesforce, Microsoft Dynamics, Hub Spot or Zoho. Strong understanding of sales pipelines, CRM data models and lead/account management processes. Exceptional analytical, problem-solving and communication skills. Ability to effectively prioritize and manage multiple support requests in a fast-paced setting. A customer-centric mindset with a passion for supporting users and improving systems.

Oversee the expedient sale of units ,Passionate about Sales, self-motivated & enthusiastic ,Consistently update client & sales data Salesforce platform ,Cultivate ,sustain relationships with prospective & current clients to achieve sales objectives Required Candidate profile Deliver precise and pertinent information regarding unit/project pricing, delivery schedules, and specifications through site visits, while addressing customer inquiries via telephone & email.

Total experience 7+ Years. Hands-on working experience in Salesforce Marketing Cloud. Strong working experience in AmpScript, SQL, HTML/CSS, and Server-Side JavaScript (SSJS). Expert in Journey Builder, Email Studio, Contact Builder, and API integrations. Expertise in Marketing Cloud data models and Contact Builder. Expertise in building responsive, mobile-friendly email templates. Solid understanding of marketing automation and data-driven campaign execution. Experience integrating SFMC with Salesforce CRM and other platforms. Problem-solving mindset with the ability to tackle complex data engineering challenges. Strong communication and teamwork skills, with the ability to mentor and collaborate effectively. RESPONSIBILITIES: Writing and reviewing great quality code. Understanding the client s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements. Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client s requirements. Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. Understanding and relating technology integration scenarios and applying these learnings in projects. Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Max Life Insurance Company Limited is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Peetel Solutions Pvt. Ltd. is looking for Trainee Salesforce Developer to join our dynamic team and embark on a rewarding career journey Meeting with project managers to determine CRM needs. Developing customized solutions within the Salesforce platform. Designing, coding, and implementing Salesforce applications. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training for Salesforce staff. Maintaining the security and integrity of the application software

Voltech Engineers Global is looking for Marketing Executive to join our dynamic team and embark on a rewarding career journey Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll-out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Overview: Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develops software solutions. Designs software or customizes software for client use with the aim of optimizing operational efficiency. Modifies existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Analyzes user needs and software requirements to determine feasibility of design within time and cost constraints. Confers with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Stores, retrieves, and manipulates data for analysis of system capabilities and requirements. Designs, develops, and modifies software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design. The responsibilities of this role include Working independently with no supervision. Making decisions that are significant in impact, influencing overall program or project success, finances, and/or the ability to meet objectives; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that have substantial impact on the organization). Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory. Regularly determines what needs to be done and is involved with sharing innovative solutions to achieve broad policies and objectives. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. PRINCIPAL DUTIES AND RESPONSIBILITIES Seeks information within and outside of team to identify and manage overarching technical issues and wide-ranging solutions. Resolves design and technical issues related to technical area of expertise. Serves as a technical expert for technology related to an overall large system. Determines best strategies to solve current and future technical challenges associated with area of expertise. Collaborates with others inside and outside of project team to accomplish project objectives. Solves highly complex technical problems that affect multiple software layers or teams. Makes significant decisions as it pertains to the approach in coding large features or modules. Acts as a tech lead and on major projects to ensure they are driven to completion. Consults with other large project team leaders to determine how best to address a new or unique problem. Analyzes project requirements to determine time and resources required. Reviews and advises on coding efforts to ensure that projects are completed to specification. Works with high-level representatives from other functions (e.g., testing group, product group, customers) to integrate plan for software design of large initiative. Networks with customers and colleagues within and outside of Qualcomm to gain insight, ideas, and connections. Discusses state of software solution, approach, or other information with customers and others outside of Qualcomm. REQUIRED COMPETENCIES (All competencies are required upon entry) Analyzing Complex Information - The ability to collect information from a variety of different sources (e.g., platform level performance, resource constraints, performance dashboards, etc.), and identify fundamental patterns/trends across sets of highly complex data. This includes the ability to gather, integrate, and interpret high level information from multiple sources. Building Trusting Relationships - The ability to build trusting, collaborative relationships and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, showing interest in the other person, and relating well to people regardless of personality or background. Communicating Effectively - The ability to compellingly communicate one's perspectives and ideas to all levels of the organization. This includes the ability to convey complex information in an engaging way, adapt the message, delivery, and point-of-view based on the audience's real-time or anticipated reactions. This also includes active listening, and eliciting questions, participation, and buy-in from the audience. Communication - The ability to convey information clearly and accurately, as well as choosing the most effective method of delivery (e.g., email, phone, face-to-face). This includes using a technically sound communication style both verbally and in writing. Creating the New and Different - The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, seeing multiple futures, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions. This also includes the ability to plan and implement unconventional ideas and speculate about alternative futures without all of the data. Dealing with Conflict - The ability to quickly and directly address problems, find common ground, and persevere on tough assignments. This includes having the willingness to be centrally involved in debates and facilitating conflict discussion and resolution. Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources. Demonstrating Personal Flexibility - The ability to demonstrate resourcefulness and resilience in the face of change, obstacles, and adversity. This includes adapting to competing demands and shifting priorities. This also includes improving adaptability, pursuing new skills and knowledge, and regularly seeking feedback from others. Getting Organized - The ability to be organized, resourceful, and planful. This includes the ability to leverage multiple resources to get things done and lay out tasks in sufficient detail. This also includes the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles. Mentoring and Coaching - The ability to develop, coach, and mentor associates. This includes the ability to provide development experiences and network opportunities, advise, and teach to prepare associates for effective job performance. Software Engineering - Knowledge of the overall process for developing new software. This includes knowledge of the roles and responsibilities of software engineering and other functions, major phases, checkpoints and deliverables. This also includes the ability to identify common issues and considerations for bringing a new product to the marketplace. Software Optimization - Knowledge of techniques and approaches to optimize software for specific hardware platforms. This includes basic practices in software optimization and the interaction between software and the hardware platform. Taking Initiative - The ability to attack work activities with drive and energy, understanding the impact of work on key metrics, and making decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion. Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures. This also includes the ability to identify available resources for troubleshooting. Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on, and focusing on the critical few tasks that add value while putting aside or delaying the rest. Minimum Qualifications Bachelor's degree in Engineering, Electronics and Communication Engineering, Information Systems, Computer Science/Engineering or related field. 8+ years Software Engineering or related work experience. 4+ years experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications Strong knowledge and hands-on experience with the OS concepts, Linux Device Driver, and other RTOS, Hypervisors, Containers etc Experience with the wireless Modem technologies such as 4G/5G, DSDA, DSRC/CV2X, Antenna & Compensator SW design and Validation. Experience with the Telematics Modules architecture, SW Design and Development and commercialization. Knowledge on the Automotive systems and experience with the SW development according to ASPICE and other agile methodologies. 4+ years experience with Programming Language such as C, C++, Java, Python, etc. 15+ years Software Engineering or related work experience. 5+ years experience working in a large matrixed organization. 3+ years of work experience in a role requiring interaction with executive leadership (e.g., Director/ Sr Director or Vice President level and above). Master's Degree in Engineering, Electronics and Communication Engineering, Information Systems, Computer Science/Engineering or related field. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(CLM). Experience: 3-5 Years. >

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. TitleTechnical Architect (.NET) Reporting ToManager Working LocationBangalore Primary Responsibilities: Technical Architect will be responsible for the design and refactoring of software components to address architecture concerns related to performance and reliability and reduce the technical debt. Produce technical design for the architecturally significant requirements (ASRs) and non-functional requirements (NFRs); assess that their implementation is matching the design. Requirement : Min 10-year experience in a .NET software development with Min. 3-year experience working as a technical architect in a .NET and SOA/Microservices architecture style software product. Produce technical design (using UML) with focus on application performance, reliability, and resiliency and explain same to the development team. Contributes to the technical and structural evolution of the application by identifying needs, gaps, and new requirements timely. Lead code and design reviews to enforce engineering best practices and technical standards. Makes recommendations to improve operating efficiency and functionality of assigned systems areas. Personal Skills: Excellent problem-solving, communication, negotiation, and interpersonal skills. Ability to balance short-term demands with long-term scalability. Preferred: Strong orientation towards Performance tuning and optimization with Microsoft technologies Experience in Cloud technologies, preferably Azure Education Qualifications : Computer Science and Engineering Background (Full-time BE/MCA or any other equivalent degree)

Your role Designing and delivering capabilities to fulfill business requirements Hands-on experience in Installing/Upgrading and Setting up CyberArk (EPM, CPM, PSM, PSMP, AIM, PVWA, EPV) to customizing/configuring it for given Policies and procedures Design, architecture, and migration experience on CyberArk Provisioning, creating workflows, custom connectors, policies Integrating various platforms with CyberArk, such as different LDAP providers, Windows servers, UNIX servers, Databases, and networking Devices Creation of automation scripts using PACLI and REST API Experience on customization of CyberArk Platforms Custom PSM Connectors/CPM Plugins (with AutoIT/Shell Scripting) and good knowledge on auto-detection configuration and usage of Discovery Scanning tools Experience on AIM (CP and CCP) CP agents installation/upgradation Experience on CyberArk version upgrade Experience on DR Drill activities Your profile CyberArk technical delivery/Architect and advisory work, designing and delivering capabilities to fulfill business requirements Hands-on experience in Installing/Upgrading and Setting up CyberArk (EPM, CPM, PSM, PSMP, AIM, PVWA, EPV) to customizing/configuring it for given Policies and procedures Design, architecture, and migration experience on CyberArk Provisioning, creating workflows, custom connectors, policies Integrating various platforms with CyberArk, such as different LDAP providers, Windows servers, UNIX servers, Databases, and networking Devices Creation of automation scripts using PACLI and REST API Experience on customization of CyberArk Platforms Custom PSM Connectors/CPM Plugins (with AutoIT/Shell Scripting) and good knowledge on auto-detection configuration and usage of Discovery Scanning tools Location - Bengaluru,Hyderabad,Mumbai,Pune,Chennai,Coimbatore

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Vmware VDI. Experience: 8-10 Years.

Administrator, configure, and maintainSalesforce platform including profiles, roles, permission sets, sharing rules,record types, page layouts, and validation rules. Implement and manage complex sharingmodels, including manual sharing, criteria-based sharing rules, and org-widedefaults (OWDs). Lead advanced administration taskssuch as Flow automation, approval processes, complex reports dashboards,Einstein Activity Capture, Sandbox management, and metadata deployments. Design and develop custom solutionsusing Apex classes, triggers, batch jobs, and Lightning Web Components (LWC). Collaborate with business users togather and analyse requirements, translating them into scalable and efficientsolutions. Support integration of Salesforcewith third-party systems via APIs. Monitor system performance, performroutine maintenance, and troubleshoot issues proactively. Assist with Salesforce releases evaluating new features and preparing for release management activities. Ensure compliance with Salesforcebest practices, security policies, and governance standards. Provide training, support, anddocumentation to end-users and internal teams. Additional Skills: 5+ years of experience in Salesforceadministration, Development. Strong expertise in profiles, roles,permission sets, sharing rules, and security models. Experience in advanced adminactivities: Flows, Process Builder, reporting, deployment, and Sandboxes. Proficient in Apex (classes,triggers, batch) and Lightning Web Components (LWC). Familiarity with REST/SOAP APIs andintegration techniques. Salesforce Administrator (ADM 201)certification (required). Platform App Builder and/or AdvancedAdministrator certifications (preferred). Platform Developer I certification(preferred).

CytoGene Research & Development is looking for Marketing Executive to join our dynamic team and embark on a rewarding career journey Researching and brainstorming each stage of the project. Delegating assignments to members of the graphics and advertising departments, as needed. Supervising employees' work, providing direction and clarification, as needed. Ensuring adherence to clients' specifications. Coordinating efforts to ensure that campaigns are completed. Adhering to time and financial restrictions. Tracking changes in consumer engagement following the roll-out of each marketing campaign. Compiling reports detailing the effects exerted by each campaign, and sharing these with clients. Eligibility : Graduate (Life Sciences / Biotechnology) Basic knowledge of MS Office

KnowledgeQ Interactive Consultancy Services Private Limited is looking for React JS Developer to join our dynamic team and embark on a rewarding career journey Meeting with the development team to discuss user interface ideas and applications. Reviewing application requirements and interface designs. Identifying web-based user interactions. Developing and implementing highly responsive user interface components using react concepts. Writing application interface codes using JavaScript following react.js workflows. Troubleshooting interface software and debugging application codes. Developing and implementing front-end architecture to support user interface concepts. Monitoring and improving front-end performance. Documenting application changes and developing updates.

As the Manager, Analytics & Metrics at Mastercard, you will play a crucial role in improving efficiency and facilitating smarter decisions for the Services business unit through the utilization of data, technology, and operational excellence. You will be part of the Insights and Enablement team, where you will be responsible for developing a deep understanding of the business environment. Your primary responsibilities will include engaging with key stakeholders from various departments such as Sales, Product, Delivery, Compliance, Technology, and Finance. By acting as an Internal Consulting partner, you will identify pain-points related to their business model and operational processes. To excel in this role, you must possess a strong grasp of Revenue Operations, particularly in B2B services organizations. Your experience in driving business transformation and consulting will be valuable assets. You should be adept at dealing with unstructured situations and applying first principles thinking to problem-solving. Furthermore, exposure to project management, stakeholder management, and excellent communication skills are essential for success in this position. Familiarity with B2B Sales processes, Sales productivity tools (e.g., Salesforce CRM, contract automation), Compliance processes (e.g., KYC), and data visualization and reporting platforms (e.g., Tableau) will be advantageous. Ideally, you should have 5-8 years of relevant professional experience along with appropriate educational qualifications. Your role will also involve developing documentation such as SOPs, process flows, user journey maps, and success KPIs, which will be institutionalized through robust data dashboards. In addition to your core responsibilities, you will be expected to uphold Mastercard's Corporate Security Responsibility. This entails strictly following Mastercard's security policies and practices, ensuring the confidentiality and integrity of accessed information, reporting any suspected security violations or breaches, and completing mandatory security trainings as per Mastercard's guidelines. If you are a proactive individual with a passion for analytics, metrics, and driving operational excellence, we invite you to join our team at Mastercard and make a significant impact on our Services business unit.,

KP Group is looking for Jr. Officer to join our dynamic team and embark on a rewarding career journeyResponsible for executing day-to-day operations within their assigned department, ensuring adherence to company policies and regulatory standards. Maintains accurate records, prepares reports, and supports senior management in implementing departmental strategies. Coordinates with cross-functional teams to ensure smooth workflow, handles customer or client queries professionally, and contributes to achieving organizational goals through diligent task management and problem-solving. May also oversee compliance, inventory, or process audits depending on the industry.

Diverse Lynx is looking for Service Desk Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Max Life Insurance Company Limited is looking for Senior Officer - CAT to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer - CAT Axis to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Max Life Insurance Company Limited is looking for Senior Officer - CAT - SPARC to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, foste ring a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies