1299 Salesforce Crm Jobs - Page 25

Leadership: Lead architecture and design discussions with technical architects, data architects, solution architects, technical teams, and developers. Lead the implementation, configuration, and optimization of Salesforce Customer 360 to meet business requirements. Platform Development: Expertise in Salesforce Data Model (objects, fields, relationships) and how to design custom data models using CRM Analytics for business needs. Design and develop scalable, high-performing solutions across Sales Cloud and CRM Analytics. Design and develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning components, and other Salesforce technologies. Ensure data integrity, security, and compliance within the Salesforce environment. Expertise in tools like Process Builder and Flow Builder. Expertise in AI-driven Salesforce solutions such as Salesforce Einstein for predictive analytics, insights, and personalization (Einstein Analytics, Einstein Prediction Builder, etc.). Stay updated with Salesforce innovations and emerging technologies to optimize solutions. Support business teams in identifying opportunities for automation and process improvements. Integration Development: Extensive knowledge of integrations between Salesforce and other enterprise systems using APIs, middleware tools like MuleSoft, third-party tools, data loader and data integration techniques. Extensive experience on Salesforce's REST and SOAP APIs for integration with third-party systems. Ensure seamless data flow and synchronisation between Salesforce and external systems. Troubleshoot and resolve integration issues, ensuring data integrity and consistency. Data Management and Governance: Ensuring high data quality, implementing validation rules, and following best practices for data governance in Salesforce. Reporting & Analytics: Creating custom reports, dashboards, and leveraging Salesforce Einstein Analytics for deeper insights. Data Security: Understanding of data security, sharing rules, field-level security, roles, and profiles in Salesforce. Customer 360 Implementation: Unified Customer View: Design solutions that aggregate customer data from across all Salesforce Clouds (Sales, Service, Marketing, etc.) to create a 360-degree customer view. Customer Journey Mapping: Mapping out the customer journey across touch points to improve customer experience and engagement. Customer Segmentation: Leveraging data for segmentation and personalization strategies, especially with Marketing Cloud and Sales Cloud. Quality Assurance: Conduct code reviews to ensure code quality, performance, and security. Develop and execute unit tests, integration tests, and user acceptance tests. Troubleshoot and resolve issues related to Salesforce applications and integrations. Documentation & Training: Create and maintain technical documentation for Salesforce solutions and integrations. Provide training and support to end-users and team members on Salesforce functionalities and best practices. Skills Applications System Design, Applications Development, System Maintenance and Enhancement, System Development Life Cycle, Applications Knowledge

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience8-10 Years.

Citrix Exp :5+years relevant in citrix Location :Hyderabad,Pune,Bangalore Rotoational shifts ,weekend support required Wo rate :140k max including markup Role Purpose Must to have: Core Components of Citrix: Citrix XenDesktop , XenAppNetScaler (firmware upgrade, certificate renewal and troubleshooting)Version MigrationsTroubleshootingScripting understandingFlexible to rotation shiftsWeekend support Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Salesforce Data Migration. Experience3-5 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience5-8 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cisco Routing and Switching. Experience>10 YEARS.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Service Cloud. Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: SSIS. Experience5-8 Years.

Mandatory Skills: Finacle customization version 7. Experience1-3 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Azure DevOps Operations. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Sales Cloud. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Key Responsibilities : 1. Einstein Analytics : Develop and maintain Einstein Analytics solutions, including data preparation, data modeling, and dashboard creation. 2. Einstein Prediction Builder : Develop and maintain predictive models using Einstein Prediction Builder, including data preparation, model training, and model deployment. 3. Einstein Discovery : Develop and maintain Einstein Discovery solutions, including data preparation, insight generation, and recommendation engines. 4. AI-Powered Solutions : Design and deploy AI-powered solutions using Salesforce Einstein, including chatbots, virtual assistants, and predictive maintenance. 5. Integration : Integrate Salesforce Einstein with other Salesforce products, including Sales Cloud, Marketing Cloud, and Service Cloud. 6. Data Preparation : Prepare and manage data for use in Einstein Analytics, Einstein Prediction Builder, and Einstein Discovery, including data cleansing, data transformation, and data loading. 7. Model Training and Deployment : Train and deploy machine learning models using Einstein Prediction Builder, including model selection, hyperparameter tuning, and model evaluation. 8. Solution Deployment : Deploy Einstein solutions to production environments, including configuration, testing, and validation. Requirements : 1. Salesforce Experience : At least 6 years of experience with Salesforce, including Sales Cloud, Marketing Cloud, and Service Cloud. 2. Agentforce Experience : At least 2 years of experience with Salesforce Agentforce, including Einstein Analytics, Einstein Prediction Builder, and Einstein Discovery. 3. AI and Machine Learning Experience : At least 2 years of experience with AI and machine learning, including machine learning frameworks, deep learning, and natural language processing. 4. Programming Skills : Strong proficiency in programming languages, such as Python, Java, and Apex. 5. Data Analysis and Visualization : Strong skills in data analysis and visualization, including data preparation, data modeling, and data visualization. 6. Communication and Collaboration : Excellent communication and collaboration skills, including the ability to work with cross-functional teams and stakeholders.

Job Description: Design and implement SaaS-based partner portals (e.g., Impartner, Allbound, Zift) with a focus on enhancing partner experiences. Integrate partner portal systems with Salesforce CRM, ensuring smooth data flow between platforms, enabling real-time insights, and automating key business processes. Work closely with Business stakeholders, Salesforce admins and developers to ensure seamless integration between Salesforce and partner portal systems. Ensure the partner portal provides intuitive experience for users to manage and redeem rewards, track MDF spend, and access program resources. Work with business stakeholders and technical teams to ensure smooth integration of partner portal data with other business systems, including ERP, CRM, and marketing automation platforms. Facilitate data exchange between systems to ensure accurate, up-to-date information for both internal business teams and partners. Leverage Salesforce reporting and analytics to provide actionable insights into partner performance, MDF utilization, program effectiveness, and overall portal success. Design dashboards and reports in Salesforce to monitor the success of partner programs and portal features. Ensure compliance with data privacy and security regulations in all partner portal operations and integrations. Stay up to date with the latest regulatory requirements to maintain secure and compliant systems. Produce clear documentation on partner portal architecture, integration processes, and best practices. Assist in training internal teams and partners on portal usage, Salesforce CRM features, and integrated workflows. Key Skills and Qualifications: 5+ years of experience working with SaaS-based partner portals (e.g., Impartner, Allbound, Zift, or similar platforms). Extensive hands-on experience with Salesforce CRM, including integration of external systems with Salesforce. Proven experience managing VIP and Front-End Rewards programs in partner portals. Strong experience in Salesforce configuration, data models, and API-based integrations. Knowledge of Salesforce reporting, dashboards, and automation tools to extract actionable insights. Proficiency in integrating partner portals with CRM and other systems. Strong understanding of SaaS architecture, APIs, and integration methodologies. Ability to assess complex business and technical requirements, translating them into effective solutions. Strong analytical skills to identify trends, generate insights, and make data-driven decisions. Excellent verbal and written communication skills to interact with technical teams, business stakeholders, and partners. Strong collaboration skills, working effectively with product teams, business leaders, and third-party vendors. Ability to work with business leaders in US and EMEA time zones. Preferred Qualifications: Bachelors or master’s degree in computer science, Information Technology, or a related field. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) are a plus. Experience managing MDF and Partner Locator features in partner portals are a plus. Experience working with and integrating AI chatbots is a plus. Familiarity with agile methodologies and project management best practices. Major Skills: Key skills: SalesCloud, Service cloud, experience cloud(must), LWC, Integration(SOAP & REST). Partner portal platforms : Impartner, Allbound, Zift, or similar solutions. Should have experience in integrating partner portal systems with Salesforce and other business systems.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer

• Detail and accuracy in all manual processes and reporting • Project Management skills, for timely completion of tasks. • Organizational skills to manage the artifacts that feed into the workflow. • Customer service skills, to schedule and follow-up data owner’s participation. • General technical understanding of the interrelationships and security requirements of the various components under review. Total experience: 6-8 Years. Ability to work evening/night shifts. Investment fundamental knowledge preferred (Stocks, Bonds, Mutual Funds, Equity). Shows flexibility to adapt to the changing needs of the business. Occasional extended work hours/weekends to meet deadlines. Participation in training sessions, presentations and meetings. Good communication Skills. Location: This position can be based in any of the following locations: Chennai, Gurgaon For internal use only: R000107084

Job Overview We are seeking a skilled Salesforce Administrator to join our team and ensure the optimal performance of our Salesforce platform. The ideal candidate will be responsible for managing system configurations, maintaining data integrity, implementing automation, and supporting users to enhance business processes. Key Responsibilities: Administer and maintain the Salesforce platform, including user setup, customization, and system security. Configure and optimize Salesforce features, such as workflows, validation rules, and approval processes. Manage system upgrades, data integrity, and troubleshooting to ensure seamless operation. Develop reports and dashboards to provide valuable insights for business decision-making. Collaborate with stakeholders to gather requirements and implement process improvements. Support end-users by providing training, documentation, and technical assistance. Ensure compliance with company policies and Salesforce best practices. Required Qualifications: Proven experience as a Salesforce Administrator or in a similar role. Salesforce Administrator Certification (preferred). Strong understanding of Salesforce CRM functionality, automation tools, and reporting. Ability to manage data import/export, validation, and security settings. Excellent problem-solving skills with attention to detail. Effective communication and collaboration skills. Preferred Qualifications: Experience with Salesforce Lightning Components . Familiarity with integrations, third-party applications, and API connections. Knowledge of Salesforce Sales Cloud

locationsBangalore - North time typeFull time posted onPosted 4 Days Ago job requisition idJR-0011079 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Ability to configure Litify ELM and demonstrating the ability to independently problem solve and research solutions Write high quality code with test coverage that accounts for both positive and negative test cases Experienced in Agile/SCRUM and TDD development methodologies Experience developing managed packages on the Salesforce Platform, as a part of the ISV Partner Program