Salesforce Business Analyst

Role: Salesforce - BA

Experience: 6-9 Years

Location: REMOTE

JD:

Key roles and responsibilities include:

· Work with clients and end users to gather, understand and define business requirements.

· Develop user stories and process flows to support the design and development of Salesforce solutions for clients.

· Work collaboratively with team members to design a solution that will meet the client’s business requirements and fulfil user stories

· Collaborate with developers to test and verify that solutions will meet the business requirements

· Participate in key meetings with clients including requirement gathering sessions, explore potential solutions, system demos, user acceptance testing, and end-user training

· Assists in creating basic test scenarios to be used in testing the business application in order to verify that client requirements are incorporated into the system design.

· Suggest product enhancements to improve user experience

· Monitor and report user's feedback after go-live

Ideal candidate requirements:

· Graduate/Postgraduate/MBA/PGDM in any discipline

· Work experience of 6+ years in a similar role

· Strong problem-solving and analytical thinking skills

· Proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, Google Docs, Google Sheets and Google slides

· Ability to effectively communicate and influence key stakeholders to support proposed strategies and process improvements

· Ability to innovate and come up with creative solutions

· Experience in testing and mapping multiple business processes and protocols

· Previous work experience as an Product Manager, Product Marketing Manager or similar role

· Work experience in Salesforce, Veeva or similar clouds are preferred

· Experience managing the entire product lifecycle

· Familiarity with market research, consumers’ behaviour and marketing techniques

· Hands-on experience with web technologies

· Knowledge of project management tools, like Jira, Trello or Confluence

· Strong time management skills

· Excellent interpersonal skills along with the ability to effectively collaborate with cross-functional teams

· MBA or Undergraduate degree in Business Administration, Marketing or similar field

· Excellent Verbal and Written Communication Skills

· Good knowledge of wireframing and mockup Tools preferably draw.io or Figma or similar

Good to have:

· Salesforce Admin certification and one consulting cloud certification (Sales cloud, Service cloud or Experience Cloud)

· Experience in Life Sciences

Key Activities:

· Business Engagement --- Understanding and Managing Business Needs and Process

· Pre-sprint activities- Requirement Gathering & Management –

· Sprint Activities – Scope management & Requirements review

· Product Support—Product documentation

· Process Documentation

· Stakeholder Communication

· User Stories & Use Cases

· Technical Documentation

· Change Management & Traceability

· Report Writing