Salesforce B2C Commerce

Key Responsibilities:

• Project Management

  : Ensure successful initiation, planning, execution, control, and completion of small or less complex projects by monitoring, tracking, and analyzing project control metrics.

• Leadership

  : Lead project development, production support, and maintenance activities. Proactively address any project issues before they escalate.

• Timesheets and Invoicing

  : Ensure timesheets and invoicing processes are completed on or before the deadline.

• Customer Interface

  : Lead customer communication for the project on a daily basis and ensure customer satisfaction.

• Ticket/Incident Management

  : Track open tickets/incidents in the queue, allocate them to resources, and ensure that they are closed within deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs.

• Continuous Improvement

  : Encourage the delivery team, including self, to find ways to improve processes and efficiency.

• Risk Management

  : Assist the Project Manager in Risk Management activities and participate in quality reviews and implementing quality norms.

• Software Quality Compliance

  : Ensure the project complies with Software Quality Processes and defined timelines.

• Documentation

  : Draft initial project charters, project plans, and create/review functional and technical specification documents.

• Project Control Metrics

  : Monitor, track, and analyze project control metrics and ensure successful knowledge management, including reuse, accuracy, and efficiency.

• Project Status Reports

  : Consolidate and review project status reports across all modules and lead knowledge management activities.

• Team Leadership

  : Promote teamwork, motivate, mentor, and develop subordinates to ensure high team performance.

• Production Support

  : Provide application production support as per the process/RACI Matrix (Responsible, Accountable, Consulted, and Informed).

Required Skills:

• Project Management

  : Ability to manage project timelines, risks, and customer expectations.

• Leadership & Mentoring

  : Proven leadership skills, with the ability to mentor and motivate a team.

• Customer Communication

  : Strong communication skills to interface with customers regularly.

• Ticket/Incident Management

  : Ability to manage tickets/incidents efficiently and ensure timely resolution.

• Risk Management

  : Familiarity with managing project risks and ensuring timely issue resolution.

• Documentation & Specifications

  : Strong skills in drafting functional and technical specifications and other project documentation.

• Software Quality Compliance

  : Knowledge of quality norms and processes to ensure project compliance.

• Knowledge Management

  : Experience with knowledge management processes, including reuse, accuracy, and efficiency.

Experience & Qualifications:

• Experience in managing small or less complex projects from initiation to completion.
• Strong understanding of project control metrics, SLAs, KPIs, and OLA adherence.
• Proven track record of providing leadership and guiding a team to successful project completion.
• Ability to work effectively with cross-functional teams and provide production support as needed.