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3 - 8 years

3 - 5 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Inside Sales Trainer

Learning & Development Head

Key Responsibilities:

Training & Development:

  • Conduct comprehensive onboarding training for new inside sales hires.
  • Design and deliver ongoing training modules to improve product knowledge, communication, objection handling, and closing techniques.
  • Organize role-plays, practical scenarios, and feedback sessions to reinforce learning.
  • Develop training materials, SOPs, and digital content aligned with business objectives.
  • Coordinate with the central L&D team to ensure alignment with national training standards.
  • Who can deliver NHIT, OJT, Refresher, Quality Parameter, 0-30 Day performance

Quality Audit & Compliance:

  • Monitor sales calls and CRM activity to ensure adherence to process, communication standards, and compliance.
  • Evaluate and score calls using standard quality frameworks.
  • Identify performance and behavior gaps through audits and provide feedback to the concerned sales executives and their managers.
  • Submit weekly/monthly audit reports with actionable insights and recommendations.
  • Conduct one-on-one coaching sessions based on audit findings to drive continuous improvement.

Requirements:

  • Any Graduate/MBA
  • 34 years of experience in inside sales training and/or quality assurance, preferably in EdTech, FinTech, BFSI, Digital Sales or Telecom industries.
  • Strong command of sales processes, customer handling, and CRM systems
  • Excellent communication, facilitation, and interpersonal skills.
  • Analytical mindset with a strong attention to detail and process orientation.
  • Ability to work independently while collaborating with central teams for alignment and reporting.
  • SOP and Content Creation as per requirement.

Preferred Qualifications:

  • Certification in Sales Training, Quality Assurance, or Instructional Design.
  • Experience using Learning Management Systems (LMS) and call monitoring tools.
  • Fluency in both English and Hindi (spoken and written) is preferred for the Meerut region.

What We Offer:

  • A structured career path with learning and development opportunities.
  • On role Job opportunity
  • Opportunity to directly impact sales performance and team capability.
  • A supportive environment with collaboration across central and regional teams.

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