Job
Description
Key Responsibilities: Conduct onboarding and refresher sales training programs for BPO sales agents. Design and update training content, manuals, and assessments tailored to sales campaigns. Coach and mentor sales agents to improve performance and conversion rates. Monitor call quality and provide constructive feedback to enhance sales techniques. Collaborate with sales and operations managers to identify training needs and performance gaps. Evaluate training effectiveness through assessments, KPIs, and feedback loops. Maintain training reports, track performance, and recommend improvements. Stay updated on industry trends, products, services, and customer expectations. Organize role plays, simulations, and live call coaching sessions. --- Required Qualifications: Bachelors degree in any discipline (preferred: Business, Communications, or related). Minimum 2-4 years of experience as a Sales Trainer, preferably in a BPO or call center. Strong knowledge of sales processes (inbound/outbound), objection handling, and CRM systems. Excellent communication, presentation, and interpersonal skills. Proficiency in MS Office and learning/training tools (LMS, e-learning platforms). Ability to inspire, engage, and motivate diverse teams. Fluency in [mention languages if needed, e.g., English, Hindi, etc.]. ontact below:- HR Manager - Pinky Yadav Phone No - 7977519951 email - pinkyy@eosglobe.com Location - Thane
