Sales Team Leader US Region

As a part of the Supportio team, you will play a crucial role in leading a team of inbound and outbound sales agents dedicated to serving the US market. Your responsibilities will include monitoring team performance, setting daily goals, and ensuring that key performance indicators (KPIs) are consistently met. Additionally, you will be responsible for training, coaching, and mentoring sales representatives on product knowledge, soft skills, and effective sales techniques. You will be the point of contact for handling escalations and supporting with complex customer queries or negotiations. Tracking and reporting team performance metrics, such as conversion rates, call quality, and revenue, will be essential to your role. It will also be your responsibility to ensure that the team adheres to call quality standards, compliance guidelines, and U.S. process protocols. Motivating the team to achieve individual and group targets through incentives and recognition will be a key aspect of your day-to-day activities. To be considered for this position, you must be available for full-time, in-office employment at our Thane, Maharashtra location. The ability to work from the office and join immediately are prerequisites for this role. The budget for this position is up to 7.50 LPA, with working days scheduled from Monday to Friday. The shift timings for this role are during the night shift, from 8:00 PM to 5:00 AM IST. If you are driven to make a significant impact and possess the necessary skills and experience, we encourage you to apply and join our team at Supportio Business Services. Your expertise and fresh perspective will be valued as we continue to empower businesses to navigate growth challenges seamlessly.,