Sales Team Leader

Job Description

We are seeking a motivated and experienced Team Leader to oversee our B2C credit transfer operations. The ideal candidate will manage a team, drive performance, ensure process compliance, and deliver excellent service to customers in a fast-paced environment. Key Responsibilities: Lead and supervise a team handling credit transfer processes and customer interactions. Monitor team performance and provide regular coaching and feedback. Ensure all transactions are processed accurately and within set timelines. Handle escalations and ensure prompt resolution of customer issues. Collaborate with internal departments to streamline operations and improve service delivery. Track daily productivity, generate performance reports, and ensure targets are met. Conduct regular training sessions to keep the team updated on product knowledge and policies. Maintain a high level of compliance and data security standards. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Speak with the employer +91 9744587777