Sales Team Leader

Full job description

Role Overview:

The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.

Key Responsibilities:

• Monitoring and managing a team ofTelesales executives and driving productivity
• Segregating and assigning leads across the team
• Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on various metrics
• Periodically reviewing the performance of the team, constantly motivating executives
• Analyze various reports to enhance productivity and conversions
• Achieve KPI (Key Performance Indicator) and productivity targets
• Management and reporting of KRA (Key Result Area)
• Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly) Audit Calls and identify the training requirements of each team member
• To ensure that at no point in time the team lacks supervision
• Attending call calibrations with quality and training team
• Client interaction as and when required; incorporate feedback into the system.
• Give timely & real time feedback with a view towards improving Operational and individual efficiency.

Skill and Competencies required:

Functional

• Process Knowledge
• People Management Skills
• Ability to underatand and interpret data
• Customer Orientation
• Language skills – English / Regional language
• Telemarketing / Selling Skills
• Data analytics

Behavioral

• Values – Integrity / Honesty / Respect
• Communication – Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn

Working Time Full-time ( 9 am to 5.30 pm)

Experience:

• sales: 4+ years (Preferred)
• tele sales: 4+ year (Preferred)
• total work: 5 years (Preferred)

Contact No : 99466 67525

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person