Sales Team Lead US Region

As a part of the dynamic team at Supportio Business Services, you will play a crucial role in leading a team of inbound and outbound sales agents focused on the US market. Your responsibilities will include: - Leading and managing a team of sales agents, guiding them towards achieving daily goals and meeting Key Performance Indicators (KPIs). - Providing training, coaching, and mentorship to sales representatives, focusing on enhancing product knowledge, soft skills, and sales techniques. - Handling escalations and supporting with complex customer queries or negotiations to ensure customer satisfaction. - Tracking and analyzing team performance metrics such as conversion rates, call quality, and revenue, and reporting the same regularly. - Ensuring adherence to call quality standards, compliance guidelines, and U.S. process protocols to maintain operational efficiency. - Motivating the team to reach individual and group targets by offering incentives and recognition for their accomplishments. To be eligible for this position, you must meet the following prerequisites: - Available for full-time in-office employment at the Thane, Maharashtra office location. - Willingness to work from the office and ability to join immediately. In addition to the exciting role and responsibilities, Supportio Business Services offers integrated business support solutions tailored for startups and growing enterprises. Our services aim to enhance operational efficiency, scalability, and customer satisfaction, enabling businesses to navigate growth challenges seamlessly. For more information about Supportio Business Services, visit our website at http://www.isupportio.com/. If you are driven to make a significant impact and seek professional development and success, we encourage you to apply and be a part of our innovative team.,