Job
Description
We are looking for an experienced and driven Business Coordinator for our software company Smartinfologiks , with a strong background in the IT industry. The ideal candidate will have a proven track record in client coordination, sales, after-sales support, commercial activities, and proposal management. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively across teams to deliver exceptional results. Key Responsibilities: Client Coordination: Act as the central point of contact for clients, ensuring their needs are understood and addressed promptly throughout the project lifecycle. Sales Support: Assist in generating leads, preparing sales pitches, and managing pre-sales activities such as proposal creation and pricing discussions. After-Sales Support: Manage post-sales activities, including client onboarding, addressing concerns, and ensuring customer satisfaction. Commercial Management: Prepare quotations, process purchase orders, track invoices, and follow up on payments to ensure smooth financial operations. Proposal Development: Collaborate with technical teams to draft detailed and persuasive proposals, presentations, and contracts tailored to client needs. Project Coordination: Oversee multiple projects, monitor progress, track milestones, and ensure deliverables are met on time and within scope. Market Research: Conduct research to stay updated on IT industry trends, competitor offerings, and client preferences to identify new business opportunities. Internal Collaboration: Work closely with sales, technical, and support teams to streamline processes and improve overall client experience. Documentation: Maintain accurate records of client interactions, project updates, and commercial activities for internal and external reporting. Qualifications and Skills: Bachelor s degree in Business Administration, IT, or a related field. 3-5 years of experience in a similar role within the IT industry. Proven track record of managing client relationships, sales support, and after-sales activities. Strong knowledge of IT solutions, services, and industry best practices. Excellent verbal and written communication skills for client-facing and internal interactions. Proficiency in tools like MS Office Suite (Excel, Word, PowerPoint) and CRM/project management tools . Strong analytical and problem-solving skills with the ability to manage multiple priorities effectively. Keen attention to detail and a results-oriented mindset. Preferred Skills: Familiarity with IT solutions such as ERP, LMS, BI, or cloud platforms. Understanding of commercial processes like contract management and vendor negotiations. Knowledge of Agile methodologies or project management certifications (e.g., PMP) is a plus. Salary : Industry standard Supplemental Pay: Performance bonus Benefits: 1. Leave encashment 2. Paid sick time 3. Paid time off 4.
