Sales Support - Logistics operation

Job Title: Sales Support Specialist – Logistics Operations

Location: Mohali

Experience Required: 2+ Years in Logistics Operations

About Cargaison Express

Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics industry. We partner with global clients to help them streamline operations, enhance decision-making, and boost profitability through innovative and tailored logistics solutions. Our approach combines deep industry knowledge with operational expertise to deliver consistent and measurable results.

Job Overview

We are seeking a Sales Support Specialist with at least 2 years of experience in the logistics industry— preferably in freight brokerage, carrier operations, or a relevant logistics function. This role demands a proactive, mature professional who thrives in a fast-paced environment, demonstrates high attention to detail, and possesses strong communication and Excel skills.

As a key part of our brokerage sales support team, you will be responsible for supporting internal sales processes, managing data and reports, and assisting with day-to-day client and carrier operations to ensure smooth, efficient service delivery.

Key Responsibilities

• Provide troubleshooting assistance for customer orders, account updates, and relevant service issues
• Offer data support and guidance to the brokerage team for decision-making
• Monitor performance indicators, assist with checking insurance compliance for carriers and shippers
• Manage and update sales tracking tools, CRM records, and internal reporting dashboards
• Maintain accurate logs and documentation of orders, carrier interactions, and service issues
• Track and review pending orders and customer-specific requests to ensure timely resolution
• Suggest and implement process improvements to enhance customer satisfaction and operational efficiency

Qualifications

• Minimum 2 years of experience in logistics (freight brokerage, dispatch, carrier sales, or related areas)
• Proven ability to handle a fast-paced, detail-oriented work environment
• Strong knowledge of basic Excel (basic formulas, formatting, sorting, pivot tables preferred)
• Effective verbal and written communication skills
• Organized, reliable, and capable of working independently and as part of a team
• Prior experience working with international clients (especially US-based) is a plus
• Familiarity with CRM systems, TMS platforms, or freight management tools is desirable

Job Types: Full-time, Permanent

Pay: ₹11,822.76 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer
+91 9041645503