Sales Support Executive

You will be responsible for managing customer enquiries received through various channels such as emails, website, telephone, and online platforms. This includes attending to inquiries from trade portals and dealers, understanding customer requirements, communicating with the purchase/operations team to obtain prices, providing quotations, and resolving customer queries to secure orders. In terms of quotations management, you will be required to prepare quotations in a timely manner, follow up with customers on received quotations, address customer queries, and close orders efficiently. Your role will also involve processing sales orders by verifying purchase orders against negotiated quotations, registering purchase orders in the system, allocating job numbers, and preparing sales orders accordingly. Additionally, you will be responsible for coordinating dispatch activities with the Operations team, following up with customers for fund recovery, liaising with the accounts department to address fund recovery queries, and ensuring timely fund recovery as per schedule. Furthermore, you will be involved in managing ERP activities such as entering enquiries into the system and recording sales team visits in the system.,