Sales Support Coordinator

Job Description

We are seeking an enthusiastic Sales Support Coordinator who will co-operate with the Global Sales Support Team to lead technical and non-technical team members, managing BAU activities such as ensuring the completion of bids technical information security questionnaires within the required time scales, ensuring internal and external questions are assigned appropriately and taking responsibility for ensuring departmental reporting is completed on time. Additionally, the role will ensure the Ideagen bid support tool is used correctly, tasks are processed correctly, any supporting documents are kept up to date with audits and reporting on a weekly basis. This is a busy team supporting 200+ global sales colleagues with a variety of response types to various verticals across multiple products. Often working to tight timeframes, strong management and organizational skills are necessary. The role will require an organized and commercially orientated individual who is proven to grasp new concepts quickly, can support sales team and sales support team activities alike. This is an exciting opportunity for the right individual. Reporting directly to the Technical Support Manager in a fast-paced growing operation, the successful candidate needs to be a dynamic player who has a risk-based approach to decision making, the ability to work autonomously within the scope of the role and is an excellent communicator and natural problem solver. The Sales Support Team are based in the UK, so being able to work autonomously is essential, though line management of this role will be from Dubai. Responsibilities Be the point of escalation within the sales bids/Infosec process, delivering accurate work on efficiently and liaising with other team members to enhance team learning. Build strong relationships with sales teams and functions across the business, establish and deliver common goals with the Global Sales Support Team. Act as an escalation point for the local team for any arising issues, ensure that appropriate actions are taken and only important issues are escalated to senior management. Promote a supportive, can-do attitude, approach situations with a how can we make it work culture and present possible solutions. Contribute to a high-performance culture in the team with a focus on teamwork, service excellence and ownership. Skills and Experience Essential Highly organised in a fast-paced dynamic environment Comfortable managing situations and liaising with teams of technical and non-technical personnel Proven ability to work with all levels of a business Great interpersonal skills, the candidate must demonstrate the ability to communicate in an appropriate way where there are conflicting viewpoints, be a natural persuader and will hold the respect of their team, colleagues, and customers Experience working in a similar role and advantage, delivering technical information to a sometime non-technical audience. Inspire the confidence of senior technical stake holders who want to understand the controls and measures protecting their sensitive and confidential data. Be highly articulate, demonstrate a good standard of the English language through the written word and verbally Be able to work tactically and sometimes strategically within the vision of the department s evolution Analytical skills understanding the true intention behind the question being asked vs the literal comprehension of the question. Comfortable working at pace but with a focus on appropriate quality Experience in leading and supporting a local team to deliver excellence at all levels Desirable Experience with proposals and tenders Experience with bid tools and their maintenance Familiarity with regulated industries Understanding of Risk and Compliance