Sales & Service Engineer

Job Overview:

Key Responsibilities:

• Promote and sell company products in accordance with company pricing, policies, and branding guidelines.
• Generate and follow up on leads, and maintain regular communication with customers, resellers, distributors, and purchase officers.
• Understand customer requirements and provide technical solutions as needed.
• Prepare quotations and promotional materials in alignment with company standards.
• Maintain proper documentation of all sales activities, including lead tracking and closure status.
• Convey customer feedback on product performance and suggestions for improvement to the Reporting Relationship and relevant departments.
• Maintain updated knowledge of product features, competitive landscape, and market trends.
• Coordinate with service staff to ensure timely execution of installations, maintenance (on-call and preventive), and other service-related tasks.
• Take regular updates from service staff and ensure uninterrupted workflow by addressing any operational issues promptly.
• Ensure invoices are generated on time in coordination with the accounts and service teams.
• Review post-sales documents for completeness and accuracy.
• Communicate recurring technical issues or customer complaints to R&D, Production, and Sales teams for corrective actions and product improvements.

Administrative & Reporting:

• Ensure accurate and periodic reporting of all job status and activities to the designated Reporting Relationship.
• Check and verify purchase order terms and conditions, and flag discrepancies to the Reporting Relationship.
• Maintain coordination among sales, service, accounts, and production departments for smooth execution of sales and service operations.
• Maintain proper documentation of sales and service records.

Perks and benefits:

• PF
• ESIC/Mediclaim
• Gratuity