Service & Production Engineer

Job Overview:

The job requires the employee to coordinate between Service department, Sales department, Accounts department and Production department to fulfill the installation and service requirement of Company products and parts thereof time to time. The employee is required to keep a close overview of the customer service and installation queries and collect reports from the service staffs to take timely decision about addressing such issues to keep the service workflow undisrupted.

Role & responsibilities:

• Actively maintain the production chain to ensure continuous and undisrupted workflow, as directed by the Reporting Officer.
• Perform testing, fault detection, and fault rectification on instruments and components as required.
• Assembling of company products and parts thereof.
• Provide timely reports to the Reporting Officer, addressing any operational issues promptly.
• Provide hands-on support in the packing service, ensuring all requirements are met as and when needed.
• Assist in various department tasks under the guidance of respective department heads, following proper notice and approval from the Reporting Officer.
• Continuously monitor production operations to identify areas for improvement and suggest enhancements to processes, equipment, or safety measures.
• Contribute to training and mentoring new team members, providing guidance on the companys production processes and protocols.
• Visit client sites for the installation, servicing, and troubleshooting of company products as needed.
• Coordinate with service staff to ensure timely execution of installations, maintenance (on-call and preventive), and other service-related tasks.
• Convey customer feedback on product performance and suggestions for improvement to the Reporting Relationship and relevant departments.
• Take regular updates from service staff and ensure uninterrupted workflow by addressing any operational issues promptly.
• Communicate recurring technical issues or customer complaints to R&D, Service, Production, and Sales teams for corrective actions and product improvements.

Perks and benefits:

• PF
• ESIC/Mediclaim
• Gratuity