Sales relationship Manager (Car Sales)

Key ResponsibilitiesClient Relationship Management

• Develop and nurture strong relationships with new and existing customers.
• Act as the primary point of contact for clients, ensuring their needs are met promptly and professionally.
• Follow up with customers after sales to ensure satisfaction and encourage repeat business.
• Handle customer inquiries, concerns, and feedback, resolving issues effectively to maintain high satisfaction levels.

Sales Support and Collaboration

• Support the sales team by identifying customer needs and matching them with appropriate vehicle options.
• Work with the Sales Manager to create customer retention strategies.
• Collaborate with the marketing team on targeted campaigns and promotional efforts to engage loyal clients.

Lead Generation and Conversion

• Identify new business opportunities through networking, referrals, and cold outreach.
• Track leads through the sales pipeline and support conversion efforts.
• Maintain and grow a database of high-value customers and prospects.

Customer Experience Enhancement

• Personalize customer experiences by understanding their preferences, history, and buying behavior.
• Coordinate with departments (service, finance, etc.) to ensure a smooth post-sale experience.
• Offer product recommendations, financing solutions, and add-ons based on client profiles.

Reporting and CRM Management

• Maintain accurate customer data in CRM systems.
• Generate regular reports on client engagement, sales conversion, and retention rates.
• Monitor customer satisfaction scores and suggest improvements to enhance loyalty.

Skills and Qualifications

• Relationship-Building: Exceptional interpersonal skills and the ability to foster trust and rapport with clients.
• Sales Acumen: Strong understanding of the sales process with the ability to identify and act on opportunities.
• Customer Focus: Deep commitment to delivering a positive and engaging customer experience.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Proactive and effective in addressing customer concerns and resolving conflicts.
• CRM Proficiency: Comfortable working with CRM systems and other sales-related technologies.
• Organization & Time Management: Able to manage multiple accounts and tasks efficiently.

Education and Experience

• Education: A high school diploma is required. A bachelor's degree in Business, Marketing, or Communications is preferred.
• Experience: 2+ years in a customer-facing sales role, ideally within automotive or retail industries. Prior experience in account management or relationship management is a plus.

Key Performance Indicators (KPIs)

• Customer retention and loyalty rates
• Number of repeat purchases or service appointments
• Client satisfaction (CSAT) and Net Promoter Score (NPS)
• Lead conversion rate
• CRM engagement and data accuracy
• Contribution to overall dealership revenue

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Language:

• English (Required)

Work Location: In person