Outbound Sales Manager – Call Process (BPO Setup)Location: Santacruz West, Mumbai (Candidates from Borivali to Dadar or nearby preferred)Salary: ₹6–10 LPACompany: FashionTV India
About Us
FashionTV is the world’s largest fashion brand and a leading luxury fashion and lifestyle media house. Founded in 1997 by Mr. Michel Adam Lisowski in France, FashionTV operates a widely distributed satellite channel with over 31 satellites and 2,000 cable systems, reaching more than 2 billion viewers across 193 countries.With a strong presence across television, digital, and live events, FashionTV has become the most powerful medium of expression for fashion, lifestyle, and luxury.
Key Statistics
- 2 billion viewers globally
- 250+ cable & satellite partnerships
- 193 countries presence
- 500M+ households reached
- 10M+ public TV screens worldwide
- 5M+ monthly website viewers
- 500K+ app subscribers (35K+ installs per month)
- 65M+ YouTube views
- 4M+ Facebook likes & 12M weekly views
- 300K+ Instagram followers with 125K organic reach per month
FashionTV India Pvt. Ltd. collaborates with aspiring entrepreneurs to launch multiple businesses across franchising, licensing, events, media, concepts, and city partnerships.
https://company.fashiontv.com/Role OverviewFashionTV India is setting up a outbound call sales process for its luxury business verticals. We are seeking a dynamic Outbound Sales Manager with a strong BPO background, proven expertise in setting up outbound sales operations from scratch, and the ability to build and lead a high-performing team.This is a ground-up leadership role where you will be responsible for everything from process setup (CRM, IP dialer, SOPs) to team building (Team Leaders & Sales Associates) and delivering sales productivity and conversions.Key ResponsibilitiesTeam Setup & Leadership
- Build and scale the outbound sales process including CRM, IP dialer setup, call flows, and SOPs.
- Hire, train, and manage a team of Team Leaders and Sales Associates.
- Foster a motivated, high-performance culture within the team.
Sales Operations
- Create sales scripts, objection handling methods, and closing strategies.
- Drive outbound call campaigns with measurable KPIs.
- Ensure daily call volumes, lead conversions, and revenue targets are achieved.
Reporting & Performance Tracking
- Maintain daily, weekly, and monthly reports on productivity and sales.
- Track and optimize KPIs: calls per agent, conversion rates, revenue per seat.
- Provide feedback and coaching to improve performance.
Process Management & Quality
- Monitor quality of customer interactions and ensure adherence to brand standards.
- Continuously refine process efficiency and dialer utilization.
- Collaborate with leadership for campaign strategy and performance reviews.
What Your Team Will Do
- Execute outbound sales calls to prospective clients.
- Pitch FashionTV’s luxury brand offerings.
- Generate and qualify leads, schedule appointments, and close deals.
- Ensure accurate CRM entries and timely follow-ups.
- Consistently deliver against defined KPIs and sales targets.
Requirements
- 6–10 years’ proven experience in outbound BPO sales management.
- Hands-on experience in setting up call center processes (CRM, dialer, SOPs).
- Ability to manage 10–30 member sales teams.
- Strong communication, leadership, and analytical skills.
- Young professionals (age 24–35) residing near Borivali, Dadar, or Santacruz West.
- Proven record of achieving sales and productivity targets under pressure.
What We Offer
- Competitive CTC: ₹6–10 LPA.
- Opportunity to build FashionTV India’s first outbound sales team.
- Exposure to the luxury media & lifestyle industry.
- Fast-track career growth within a global brand.
Skills: sales,bpo,crm,leadership,productivity,sales process,operations manager,team manager
