Sales Order Specialist

• Provide guidance to sales on quote preparation related to Commercial-, Best Practice (BP), Legal- and RevRec policies, order processing and customer order issues
• Providing Legal Level 1 support and generate contractual agreements.
• Order Processing Review, validate and process all orders in with focus on accuracy and completion for submission.
• Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
• Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
• Ensure all orders are submitted on a timely basis according to established order submission deadlines
• Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Zuora CPQ, SFDC and Master Data Management (MDM) to support order management
• Provide support and assist in the resolution & clarification of order information, invoicing, collections and passwords
• Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support.
• Proactively act to understand customer needs and identify solutions to nonstandard tasks/queries

To ensure you are set up for success, you will bring the following skillset & experience:

• Customer Data Management (via MDM)
• Validate accuracy of customer data in Customer Master MDM application, including addresses, contacts, VAT #, e-mail and web address.
• Set up new accounts via DQ support, or amend existing customer data were necessary
• Sales Support
• Assist Sales with entry of customer and product data to generate customer quote
• Advise Sales on required approvals from RevRec, Best Practices, Sales Management and Legal based on deal make-up
• Provide on-going Sales Support during negotiations in terms of amendments impacting Contracts, Pricing, required approvals.
• Assist Sales regarding usage of Tools and Applications (Quotes, ACR, Business Insights, SOS Checklist, etc.)
• Legal Level 1 Support
• Determine existing agreement, Partner Network Agreement or existing agreements with parent or affiliate company
• Complete and modify various types of Product Order Forms (POFs), Subscription Order Forms (SOFs), etc
• Draft non-standard Product Order Form (POF) or Subscription Order Form (SOF) to include BMC standard language for non-standard terms
• Review customer/partner PO - Draft Clarification Letter
• Assist Legal with assignment of licenses to another legal entity - advise Sales regarding License and Support transfer from one to another entity, and prepare memorandum as necessary with Legal advisor
• Pre-Order Processing
• Run Business Insights Install Base and Agreement reports
• Check Credit Limit via MicroStrategy reports- contact Collections into review/increase Credit Limit
• Confirm Discount of Record (DOR) and Volume Maintenance Plan (VMP) if applicable
• Assist Sales in getting required approvals from BP, Legal, Rev Rec, Finance, Support Renewals for complete order package (non-standard cases where support required)
• Order Processing
• Review order document for proper signatures, dates and PO/PO number requirements
• Compile Order Package according to Global Order Checklist (order document, Pull existing agreements and include in order packet, referenced agreements, approvals, proof of shipment, POST, Teaming Fee, migration mapping form, CTTF, finance booking form)
• Ensure Order Package is compliant with BMC regulations
• Escalate and follow-up on resolution of Non-Compliant Issues
• Send Order Package for booking to Order Entry (bookit)
• Work on resolution with RevRec, OSC in case of RevRec or booking issues
• Post Order Processing
• Validate e-mail addresses in the case of bounced Order Confirmation/Order Details and update Help Desk ticket and supporting applications (MDM and Oracle)) till resolution
• Obtain contract originals and send for countersignature to HOU, AMS
• Mail countersigned contract originals back to customer and file a copy
• Verify invoice for correctness after booking and work on resolution in case of variances
• Customer Support e.g. on billing, EPD, Support Contract ID or license reconciliation issues
• International roles and customer interacting exposure with a minimum of 2-3 years or Order Management Experience
• Good knowledge and use of Microsoft Office applications
• Intermediate-level experience with Business Objects is a plus
• Exposure to SFDC, Zuora, Oracle, MDM, MicroStrategy