Sales Operations

Job Description:

Job Title Specialist/Analyst Sales/Business Operations

Location: Hyderabad /Bangalore

Work Mode: Work From Home (5 days/week)

Shift: 24x5 Support (Weekend Off), Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)

Interview Mode: Face-to-Face is MUST

Mandatory Skills:

Order Management background

Support experience in Sales and/or Marketing domains

Familiarity with STS Order and Content Management Systems

Strong verbal and written communication

Multi-tasking, stakeholder engagement, and real-time problem-solving

Experience Required

1–3 years in international BPO

About the Role:

We are seeking a detail oriented and proactive Premier Account Manager to manage and

maintain customer facing product pages across digital platforms. This role ensures product

listings are accurate, consistent, and aligned with brand standards, while also supporting

customer inquiries and collaborating with internal teams to drive operational efficiency and

improve online experience.

Key Responsibilities:

• Provide support, respond to queries, receive and/or share information, explain, train,

coordinate and negotiate with and/or direct customers, sales and other cross-functional

teams.

• Serve as the primary focal point for managing and coordinating, with both the internal and

cross-functional organizations, communications and information dissemination to the Team.

• Form direct relationships with internal sales teams and where appropriate external customers

/ partners while working with internal cross-functional groups. Support of Customer

relationship management with Sales account teams including participation on account team

calls, customer conference calls and to provide guidance by Support to customer calls and

inquiries related to product listings and page content.

• Develop relationships with internal and external stakeholders, help to create a close working

team to engage and meet Customer requirements

• Improve purchase experience & online quality by proactively partnering with cross functional

Teams

• Applies experience and judgment to make decisions or resolve issues within defined options

or standard protocols.

• Identify and resolve listing errors, ensuring compliance with platform and brand guidelines.
• Implement enhanced content and branding elements to improve user engagement & monitor

customer pages for performance and provide regular reporting on key metrics.

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Qualifications/Requirements:

• 1–3 years of experience in product catalog or digital content management.
• 100% Onsite work 5 days a week (No Remote)
• Proficiency in Microsoft 365 and content management systems.
• Hands-on experience managing large-scale product data & resolve issues quickly and

effectively, ensuring minimal disruption to operations and maintaining a high standard of

service.

• Essential to have excellent verbal and written communication skills.
• Proactive, self-driven and motivated with key focus on target achievement, whilst

ensuring team success

• Attention to detail is essential, with good administrative skills, multi-tasking capabilities

and good at prioritizing workload

• Stake holder management & engagement skills & real-time problem-solving skill
• Basic knowledge of Dell system families and core computer components.

Preferences:-

• E-Mail & Telephone etiquette skills and ability to articulate and simplify customer issues and

solution.

• Working experience in Sales and/or Marketing domain
• Should be open to work in night shifts in a 24x7 environment.
• Must be able to multitask and manage effectively in a stressful working environment
• Strong interpersonal skills to work across teams and geographies
• Ability to build trust and credibility with sales teams and leadership

lakshmiprasanna.r@twsol.com