Sales Operations

Job Title: Sales Operations Executive / Associate

Location: Remote (Bangalore preferred) Employment Type: Full-time Reports To: Leadership team Compensation: TBD

About the Role

We are looking for a Sales Operations professional to support and optimize the day-to-day sales execution across OMS. This role sits at the intersection of sales tools, data operations, and process management, requiring both precision and agility.

You’ll work closely with internal teams and leadership to maintain clean CRM data, drive adoption of new sales tools, and ensure that SOPs are followed consistently across the organization.

This position is well-suited for someone who has previously worked in product-based or AI-driven startups, understands sales enablement systems, and is comfortable navigating dynamic, fast-evolving work environments.

Key Responsibilities - Sales Tools & CRM Operations

• Manage and maintain CRM systems like HubSpot, Salesforce, or internally built OMS sales tools.
• Execute data imports, deduplication, pipeline stage tracking, and account management workflows.
• Set up automation workflows, sequences, and lead routing rules within CRM platforms.
• Collaborate with product and engineering teams to support custom integrations and data syncing.
• Monitor CRM health metrics — data completeness, stage progression, and activity compliance.

Data Analysis & Reporting

• Generate weekly and monthly reports on pipeline status, conversion rates, and campaign performance.
• Support dashboard creation and data visualization for sales leadership.
• Ensure all reporting aligns with internal KPIs and management dashboards.
• Identify inconsistencies or anomalies in CRM data and recommend corrective actions.

Process Management & SOP Execution

• Follow and update detailed Sales SOPs, ensuring consistent data entry and reporting practices.
• Document tool usage patterns and suggest process improvements.
• Maintain version control for SOPs, ensuring alignment with evolving sales tool features.
• Collaborate with the internal tools team to test, validate, and roll out new sales system features.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, and Product teams to streamline data flow across systems.
• Support training and onboarding sessions for new sales team members on CRM and related tools.
• Act as the first line of technical support for tool-related queries from sales reps.

Qualifications & SkillsMust-Have:

• 1–3 years of experience in Sales Operations, Revenue Operations, or CRM Management.
• Strong hands-on experience with HubSpot, Salesforce, or equivalent CRM platforms.
• Practical understanding of sales funnels, lifecycle stages, and CRM data models.
• Experience in data maintenance, workflow automation, and process standardization.
• Excellent proficiency in Excel/Google Sheets (pivot tables, lookups, data cleaning).
• Ability to follow SOPs precisely, maintain documentation, and manage data accuracy.
• Experience working in tech startups, SaaS, or AI-driven product companies (preferred).
• Comfortable learning and supporting new internal sales tools and technical workflows.

Good-to-Have:

• Experience with sales enablement tools (Apollo, Outreach, Salesloft, etc.).
• Familiarity with integration platforms (Zapier, Make, or native CRM integrations).
• Knowledge of data APIs, webhooks, or light SQL is a plus.
• Understanding of RevOps metrics like MQL to SQL conversion, pipeline velocity, and retention.
• Prior exposure to AI-based sales automation tools or data analytics platforms.

What We’re Looking For

• A detail-oriented executor who ensures CRM precision and process compliance.
• Someone who can translate business requirements into technical CRM configurations.
• A self-starter who works independently, reports clearly, and follows through on deliverables.
• A fast learner who can adapt to evolving sales processes and new in-house products.
• A process thinker who’s comfortable building structure in a startup environment.

Performance Indicators (KPIs)

• CRM data accuracy (% of clean, complete records).
• Timeliness and quality of sales reports.
• Compliance with established SOPs.
• Efficiency in lead management and deal updates.
• Quality of documentation and collaboration with internal teams.

Why Join Us

You’ll be part of a team building internal sales operations systems that power growth across OMS. You’ll gain hands-on exposure to modern CRM stacks, automation tools, and data-driven sales systems used in fast-scaling tech companies. This role is an opportunity to grow into a Sales Operations Lead or RevOps Manager, with deep exposure to sales tech, analytics, and AI-driven process automation.

Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund
• Work from home

Work Location: In person