Sales Operations Specialist

The Sales Operations Specialist role at FIS is a full-time position that requires an experienced individual with a relevant combination of work and education. In this role, you will be a part of the Sales Technology team within the global Sales Operations organization, focusing on optimizing sales tools, managing user access and governance, and implementing automation and AI-based solutions to enhance sales productivity and operational efficiency. Your responsibilities in this role will include collaborating with sales and operations teams to identify and develop AI use cases that improve sales workflows, leveraging AI tools to enhance reporting and streamline sales processes, and supporting the implementation and adoption of AI-driven features across sales platforms. You will also be responsible for managing license allocation, user provisioning, and role governance across sales platforms and tools, providing first-line support and training for sales tools and systems, and ensuring data integrity and compliance with access policies and usage standards. Monitoring tool usage and performance to identify gaps, recommending improvements, assisting in the rollout of new technologies, documenting processes, creating user guides, and supporting onboarding of new users are also key aspects of this role. Additionally, you will work closely with Sales Operations, Sales Enablement, IT, and Data teams to align on system requirements and priorities, acting as a liaison between sales users and technical teams to ensure smooth communication and issue resolution. The ideal candidate for this position should have a Bachelor's degree in Information Systems, Business, Engineering, or a related field, along with 3-6 years of experience in sales operations, sales technology, or business systems support. Familiarity with AI tools and automation platforms, strong technical aptitude, problem-solving skills, and the ability to manage multiple priorities and work cross-functionally are also required. Preferred qualifications include experience with AI/ML tools or scripting for automation, knowledge of sales processes and CRM data structures, experience supporting global teams across time zones, and familiarity with tools such as Salesforce, MS Dynamics, Outreach, ZoomInfo, or Seismic. At FIS, we are dedicated to supporting the growth of our employees" careers. We offer opportunities to innovate in fintech, an inclusive and diverse team atmosphere, professional and personal development, resources to contribute to your community, as well as a competitive salary and benefits package. Please note that recruitment at FIS primarily works on a direct sourcing model, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list. For more information on how FIS protects personal information online, please refer to our Online Privacy Notice.,