Sales & Marketing Representative

As a Customer Relationship Manager at our company based in Raipur, you will play a crucial role in providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. Your responsibilities will include: - **Sales Support:** - Assist customers with inquiries related to products and services, ensuring they have the necessary information to make informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries, aiming to achieve a high level of customer satisfaction. - **Customer Relationship Management:** - Build and maintain strong relationships with customers to foster loyalty and encourage repeat business. - Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities and convert inquiries into sales, contributing to the overall sales targets of the team. - Track and follow up on leads to ensure maximum conversion rates, with a focus on upselling and cross-selling where appropriate. - **Product Knowledge:** - Maintain a comprehensive understanding of the Marble products and services to effectively assist customers and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings. - Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement. Qualifications required for this role include: - Bachelor's degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in a similar industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite.,