Sales Manager

Job Title:

Location:

Experience:

Role Summary

Key Responsibilities

• Respond to customer sales enquiries via phone calls and email in a timely and professional manner.
• Handle a high volume of customer interactions while delivering high-quality service.
• Perform product selection and equipment sizing based on customer requirements.
• Recommend products that best meet customer needs in terms of technical specifications, quality, pricing, and delivery timelines.
• Conduct follow-up calls to confirm sales orders, delivery schedules, and customer satisfaction.
• Build and maintain long-term customer relationships by understanding and interpreting client requirements.
• Meet assigned sales targets and coordinate sales-related projects effectively.
• Prepare and deliver technical presentations demonstrating how products meet client needs.
• Propose alternative or improved materials/products and clearly explain their benefits to customers.
• Provide technical support to customers and resolve issues related to installed equipment.
• Assist in research and development activities for new product offerings.
• Negotiate commercial terms and conditions aligned with both customer expectations and business objectives.
• Resolve sales-related issues and ensure customer satisfaction.
• Prepare, submit, and manage GEM tenders, handling the complete tendering lifecycle.
• Prepare end-of-month sales reports and maintain accurate customer records.
• Perform additional duties as assigned by management.
  

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Strong sales and customer service capabilities, with the ability to explain technical concepts to non-technical audiences.
• Ability to apply engineering, technical, or scientific principles to product sales.
• Strong organizational skills with high attention to detail.
• Proficiency in Microsoft Office Suite or equivalent tools.
  

Education & Experience

• Bachelor’s degree in Science, Engineering, or a related technical field.
• 2–4 years of experience in technical sales, product sales, or a related role