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Sales Manager-CREDIT CARD-Direct Channels

Sales Manager-CREDIT CARD-Direct Channels

Kotak Life Insurance

1 - 2 years

10 - 14 Lacs

Ahmedabad

Posted:1 week ago| Platform:

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Skills Required

business development sales credit card sales marketing sales management area sales management channel sales personal loans corporate sales banking sales relationship management credit cards channel management distribution management direct sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

VKYC Officer - Thane, Neptune Office
Job Role

To Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Should be open to cross sell (banking product) on customer's call, when required

Job description

Graduate

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Flexible to get scattered 6 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Note this is not a sales role

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Kotak Life Insurance

Insurance

Jaipur

4000+ Employees

3258 Jobs

Key People

Mahesh Balasubramanian

Managing Director & CEO
Kavitha Kamath

Executive Vice President

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Sales Manager-CREDIT CARD-Direct Channels