Sales Head (jewellery)

Job Summary

The Sales Head – Jewellery Retail will be responsible for driving revenue growth, customer engagement, and team performance across all jewellery showrooms operating under the Chandanaz brand.

Job Qualifications & Requirements

• Graduate / Postgraduate in Sales, Retail, or Business Management
• Require 12-15 years of experience in jewellery retail, including 5+ years in a leadership role with proven experience in managing multi-store operations in a single brand.
• Strong team leadership, interpersonal, and decision-making skills
• Deep understanding of customer buying behavior and regional jewellery trends
• Willingness to travel frequently across store locations
• Proficiency in Microsoft Excel, purchase and sales planning tools, and ERP systems
• Excellent interpersonal, leadership, and team management skills
• Fluency in English, Telugu, and Hindi is preferred.

Key Responsibilities

• Set monthly and annual sales targets for all showrooms and monitor achievement at the store and team level.
• Analyze sales performance data to identify trends, gaps, and growth opportunities. Supervise day-to-day retail operations of all 7 jewellery showrooms.
• Lead showroom managers and ensure consistent customer service, stock handling, and visual merchandising standards.
• Implement SOPs for sales, billing, product display, and staff grooming.
• Monitor staff performance and manage incentive programs to drive high performance.
• Ensure high levels of customer satisfaction and a consistent in-store experience across locations.
• Build and nurture relationships with HNI/VIP clients and oversee loyalty program implementation.
• Review stock allocation and replenishment across stores to manage inventory and reduce aged stock.
• Work with Marketing and MarCom teams to align promotions, campaigns, and local offers.
• Identify training needs and coordinate regular programs on product knowledge and sales techniques.
• Prepare weekly and monthly sales performance reports for leadership with actionable insights.