On-site
Full Time
Responsibilities
Customer Retention Engage with existing clients before renewal deadlines to ensure timely retention. Handle objections and identify root causes of potential churn, presenting effective solutions.
Cross-sell & Upsell Proactively identify opportunities within existing accounts to offer complementary modules, add-ons, or upgrades. Tailor pitches based on customer needs and usage behavior to demonstrate added value. Relationship Building & Account
Management Build trust-based relationships with clients via phone, email, and virtual meetings. Maintain regular contact to understand evolving needs and present timely solutions.
Collaboration & Feedback- Work closely with Marketing, Product, and Customer Success teams to align strategies and ensure seamless customer experiences Relay customer feedback and insights to inform product enhancements and campaign messaging.
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