Sales Executive

Position:

Role Objective

B2B sales

Key Responsibilities

1. Client Communication

• Contact clients via telephone and email to secure orders.
• Maintain and develop relationships with existing customers.
• Address customer inquiries and requirements promptly.
• Generate leads and acquire new clients.
• Negotiate and close deals to meet sales targets.

2. Order Management

• Coordinate with customers for order processing and delivery.
• Ensure timely follow-up on orders and keep customers updated on order status.

3. Business Development

• Identify and target potential new customers.
• Develop and implement strategies to expand the customer base in the

  Coatings, Inks, Construction, and Food industries

  .

4. Payment Tracking

• Monitor outstanding payments and follow up with customers to ensure timely payment.
• Resolve any payment-related issues in coordination with the finance team.

5. Customer Service

• Provide exceptional customer service to retain and grow customer relationships.
• Address and resolve customer complaints professionally and promptly.

Qualifications & Experience

• Education

• B.Sc. (Chemistry preferred) or Diploma in Chemical Engineering (preferred)
• BCom or BMS may also be considered for candidates with strong sales skills.

• Experience:

• 2–5 years of experience in B2B sales of chemicals, food ingredients, enzymes, pigments, or solvents.

Skills & Competencies

• Knowledge of industrial chemicals, Oil & gas
• Excellent communication, negotiation, and presentation skills.
• Strong customer relationship management skills.
• Proficiency in MS Office, CRM tools, and digital reporting platforms.
• Willingness to travel extensively (30–40% of the time).

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly sales and revenue targets.
• Number of new clients acquired and growth in existing accounts.
• Timely follow-up and closure of payments.
• Customer satisfaction scores and complaint resolution turnaround time.

Compensation & Benefits

• Competitive salary package with performance-based incentives.

Travel allowances, mobile/internet reimbursement, and performance bonus.