Export Sales Coordinator

Key Responsibilities:

• Lead Response & Customer Engagement
• Respond promptly to inquiries received via website, LinkedIn, social media, and other online platforms.
• Approach and engage overseas customers to understand their requirements and provide product information.
• Convert leads to a stage where orders can be executed, ensuring a seamless handover for order processing.
• Sales Support & Coordination
• Prepare and send quotations, product details, and commercial offers.
• Follow up with customers on quotations, negotiations, and closing of sales.
• Schedule and support virtual meetings with customers to build strong relationships.
• Market Research & Development
• Identify potential markets and customers through online research and digital platforms.
• Maintain and regularly update the database of customers and leads.
• Monitor inquiry trends to support sales strategy development.
• Documentation & Internal Collaboration
• Coordinate with production, accounts, and logistics teams for smooth execution of confirmed orders.
• Maintain records of inquiries, responses, quotations, and lead conversion status in CRM/ERP systems.
• Digital Platform Engagement
• Regularly monitor and manage customer inquiries across digital platforms.
• Ensure prompt and professional communication for effective customer conversion.

Qualifications & Skills:

• Bachelors degree in business administration, International Business, or equivalent.
• Minimum 3 years of experience in export sales coordination or international business development.
• Experience in working with B2B products; chemical industry background will be given preference.
• Fluent in English (spoken and written); knowledge of any other foreign language is an added advantage.
• Strong communication and negotiation skills.
• Familiarity with LinkedIn and social media for B2B lead generation.
• Proficiency in MS Outlook, PowerPoint, Word, and Excel.
• Good understanding of export trade and sales processes.